Service Technician

Service Technician

Renewal by Andersen is the division of Andersen windows developed strictly for the replacement market. Renewal utilizes state-of-the-art materials that provide outstanding thermal performance, while maintaining the architectural integrity of the home.

Job Details

We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.

Responsibilities:

• Communicate effectively with the Service Department; gather required information to service the customer.
• Install, service or repair authorized product in customers' homes with accuracy and workmanship.
• Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
• Trouble shoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
• Interact and communicate well with customers.
• Exhibit professional appearance and conduct while providing a world-class customer experience.
• Ensure on-time arrival to daily customer appointments.
• Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
• Explain and provide detailed product operational instructions to customers.
• Clean debris in each home after all service and repair visits.
• Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.

Requirements:

• Minimum of 5 years of carpentry.
• Window and Door installation/service experience a plus.
• 3+ years of experience within a customer service/retail environment.
• An acceptable driving record.
• Computer literate, as majority of paperwork is done electronically.
• Ability to communicate clearly through writing.
• Ability to follow procedures in any situation.
• Excellent customer service skills and natural desire to make a customer happy.
• Flexible, fast-paced and copes well under pressure.
• Commitment to personal and professional standards of excellence.
• An ability to deescalate situations while meeting with a customer in person.