Associate Account Manager

Associate Account ManagerThe Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager’s portfolio.Duties and Responsibilities:Develop and maintain long-term relationships with customersConduct regular site walkthroughs with clients to ensure quality and service expectations are metLead and facilitate or assist in the resolution of customer problems or concernsProactively present site enhancement ideas to existing customersEnsure renewals of each assigned account within the customer portfolioIdentify and pursue opportunities to sell ancillary servicesGenerate referrals from existing client base and communicate with Business DeveloperDevelop accurate estimates and takeoffs for both new and existing clients as neededManage service delivery to the specified scope of workEnsure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) servicesParticipate in branch meetings and assist the Senior Account Manager in overall leadership of the client service teamMaintain satisfactory accounts receivable levelsCoordinate with the Branch Administrator to ensure branch databases are consistently updated with current client informationPerform additional duties as assigned by the Branch ManagerEducation and Experience:Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry1 year of supervisory experience in the landscape or service industryPhysical Demands/Requirements:Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/toolsPosition is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of timeCustomarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s servicesAbility to travel by car, train, and planePosition needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hoursAbility to maintain, in your possession at all times, required medications to address any known allergic reactions should they occurWork Environment:Works both indoors and outdoors; attends branch stretch and flex 3-4 days per weekField-based position, a combination of office and customer-facingBrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.This job description is subject to change at any time.