Teller Specialist

Teller Specialist

Greylock Federal Credit Union is seeking a Teller Specialist for the Retail Services/Administration department. This is an in-office, full-time position (Monday-Friday 8a/9a-4:30p-5:30p, rotating Saturdays 8a-1p). Bilingual is preferred but not required. A $1,500.00 sign on bonus is available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.

Greylock Federal Credit Union is guided by its IDEA principles - Inclusion, Diversity, Equity, and Accessibility - to support a workforce that reflects its community. The principles support Greylock's mission and goals of building a diverse workforce and supporting the diverse communities it serves. Greylock strives to ensure that the spaces in which it works and the community members it engages are inclusive, while also upholding its cultural standards of psychological safety, respect, and collaboration in every interaction.

The Teller Specialist provides exceptional service to members through efficient and accurate transaction processing and product guidance, while supporting teller operations, compliance, and team development. This role ensures smooth daily operations, leads by example in sales and service delivery, and serves as a resource for teller staff and vault functions in accordance with Credit Union policies and regulatory guidelines.

Essential Functions & Responsibilities:

35% - Accurately processes a variety of member transactions including deposits, withdrawals, loan payments, check cashing, and account inquiries; ensures proper documentation, and balances work and cash daily.

15% - Assists with training, mentoring, and providing guidance to Teller staff on procedures, service skills, and compliance; supports daily setup and assigns operational responsibilities under the direction of the Teller Manager.

15% - Performs operational support tasks such as transaction overrides, vault management, ATM balancing, and balances Cash Recyclers; opens and closes the branch as needed.

10% - Manages branch currency orders and inventory; serves as Vault Teller on a rotating basis after certification.

10% - Ensures adherence to branch security and compliance practices including workstation and member data security, cash handling policies, and regulatory guidelines.

10% - Participates in sales and service campaigns; actively cross-sells products, uses in-branch coaching tools, and refers members to specialized services.

Performance Measurements:

1. Transactions are processed with accuracy, timeliness, and compliance.
2. Tellers receive consistent support, training, and operational guidance.
3. Daily balancing and cash management procedures are followed with minimal errors.
4. Sales goals and referral targets are met or exceeded through active member engagement.
5. Compliance, security, and audit expectations are met with minimal findings.
6. Demonstrates commitment to Greylock's culture by creating safe, respectful, and inclusive spaces, and actively engaging in coaching, mentoring, and peer support.

Knowledge and Skills:

Experience: Minimum one year of teller or cash-handling experience required; two or more years preferred. Previous experience mentoring or training team members is a plus.

Education: High school diploma or equivalent required. Specialized training in branch operations or compliance preferred.

Interpersonal Skills: Strong communication and interpersonal skills. Demonstrated ability to lead by example, support team collaboration, and maintain professionalism in member interactions.

Technical/Other Skills: Proficiency in Microsoft Office Suite and credit union software systems. Familiarity with cash recyclers, vault controls, and teller line operations. Detail-oriented and able to handle a high volume of transactions efficiently and accurately.

Key Competencies:

Member Service

Attention to Detail

Communication

Additional Competencies:

Organizational Skills

Problem Solving

Collaboration

Physical Requirements:

Must be able to lift up to 25 lbs and stand for extended periods of time. Frequent use of hands and arms in counting and handling cash and coins.

Work Environment:

Primarily branch-based role with extensive member interaction. Fast-paced environment requiring accuracy, discretion, and adherence to security and compliance standards.

Salary Range:

The salary range for this role is $22.46 to $29.19. This is the salary range we in good faith believe we would pay for this role at the time of this posting. We may pay more than the posted range for exceptionally qualified individuals. An employee's pay position within the pay band will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience (job and life), skills (specific and transferable), seniority, performance, and business organizational needs. This range may also be modified in the future.

Service and stability: With a history going back to the 1930s, Greylock has served and grown within the Berkshire County community for almost a century, building deep roots in the area and the lives of the members we serve. Now serving over 100,000 members, Greylock is committed to building a team that loves to put others first.

Opportunities to grow: We offer clear career pathways, ongoing training and upskilling, and a supportive culture that invests in your success. Here, your work is purposeful, values-driven, and makes a real impact in our community.

Benefits that work: Greylock offers competitive benefits and a range of opportunities to grow your career. Choose from two comprehensive medical plan options, along with FSA Medical/Dependent Care, HSA/HRA, dental, vision, and wellness benefits. Additionally, our generous benefits package includes 401k plans with employer match and employer pension contributions, PTO, employee incentive plans, and an opportunity for profit sharing. Greylock offers employer paid life insurance along with both short- and long-term disability. Per an individual's need, additional life, accident, critical illness benefits, and pet insurance, may also be elected.

To be employed by Greylock Federal Credit Union employees must reside in one of the following states: Massachusetts, New York, Vermont, or Connecticut.

Review of the candidate pool for each opportunity with Greylock Federal Credit Union will begin on the fourteenth day of posting.