IT Service Desk Lead — VIP & SLA Champion
DHL Holdings Corp
DLH Corp is seeking an IT Service Desk Call Center Lead to oversee daily operations for NIH users, manage ServiceNow tickets and Cisco ACD queues, and provide hands-on technical support. You will coordinate staffing, monitor performance, and escalate issues to deliver timely, customer-focused service. The ideal candidate has a bachelor's degree with extensive experience in service desk leadership, ServiceNow and Cisco ACD, plus Windows, macOS, and Linux troubleshooting. #J-18808-Ljbffr DHL Holdings Corp
Vacancy posted 1 day ago
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Austin, TX2 days ago
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