Clinic Coordinator - Otolaryngology

Position Summary Washington University Department of Otolaryngology (Ear, Nose, and Throat) ambulatory clinics are seeking a Clinic Coordinator for our Christian Northeast ambulatory clinic. We offer a 4‑day week with 10‑hour days, no evenings, weekends, or holidays, as well as a bonus incentive program. This role supports providers and oversees Infection Prevention and Environmental Health and Safety compliance, handles housekeeping and facility issues, and strives for continuous improvement. Primary Duties & Responsibilities Coordinates patient services providing quality care in an efficient and cost‑effective manner. May supervise support staff, scheduling work assignments to ensure appropriate coverage, hires, trains and evaluates performance. Maintains established policies and procedures and quality control through quality assurance and risk management programs. Promotes and maintains effective communications and collaboration within departmental administrators, managers and supervisors. Maintains and monitors all patient accounts. Provides reports, analysis and maintains records as required. Coordinates and maintains equipment and supplies ordering when needed. Assists with clerical tasks as needed including answering phones, computer entry, copies and fax material. Promotes and supports continuous improvement of quality and service to ensure effective clinical outcomes and patient satisfaction. Performs other duties as assigned. Working Conditions Normal office environment. Typical physical effort: sitting at a desk or table, repetitive wrist, hand or finger movement. Equipment: Office equipment. Required Qualifications Education: High school diploma or equivalent, or combination of education and experience. Work Experience: Clinical office supervision (5 years). Certifications: No specific certification or professional license required. Driver's License: Not required. Preferred Qualifications Skills: Communication, Customer Service, Interpersonal Communication, Organizing, Patient Services. Compensation Grade: C08-H Salary Range: $20.57 - $30.84 per hour. Benefits Personal benefits include up to 22 days of vacation, 10 recognized holidays, and sick time; competitive health insurance packages; free Metro transit U‑Pass for eligible employees; a defined contribution (403(b)) retirement savings plan with starting employee contributions of 7%. Wellness benefits include wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program, financial resources, and access to dietitians. Family benefits include four weeks of caregiver leave and coverage of tuition for employee and family up to 100% at WashU and 40% elsewhere after seven years. EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. #J-18808-Ljbffr Washington University in St. Louis