Public Health Supervisor

The Public Health Nurse (PHN) Supervisor assigned to the Sexual and Reproductive Health Program (SRHP), Clinical Division of the Milwaukee Health Department (MHD) oversees a team of PHNs, Nurse Practitioners, Medical Assistants, laboratory and support staff involved in community education activities relative to sexually transmitted infections (STIs), family planning and reproductive health. Essential Functions Clinical Operations Plan, organize, coordinate, and direct all clinical operations and services related to sexual and reproductive health. Assume oversight relative to the quality of clinical practices and service delivery. Assess and incorporate opportunities for improvement resulting from program evaluation, community assessments and patient satisfaction surveys. Anticipate and mitigate risk to enhance clinical services, appointment scheduling, provider productivity, billing revenue and nursing engagement. Uphold clinical practice integrity such as respect, sensitivity, privacy, and non-judgmental actions toward clients and staff. Ensure proper clinical practices, such as appropriate treatments, prescribing, and adherence to program policies, procedures and protocol. Develop program and policy changes and align resources; use data to evaluate outcomes. Serve as the MHD’s technical expert in the use of the electronic health record system; train staff and perform audit utilization of the electronic health record system to ensure record integrity. Develop, integrate and monitor program goals and objectives to ensure that outcomes and grant requirements are achieved. Develop standards and procedures for evaluating services. Oversee and ensure timely and accurate data input, nursing charting, case closure and billing data. Receive and communicate information about new policies and protocols, updates in client services or current health information and trends. Provide customer service support to patients and ensure the clinic is accessible to all patients. Staff Supervision, Administration and Service Delivery Supervise, assign, and schedule a team of multidisciplinary professional, technical and administrative staff providing STI screening, family planning services and reproductive health education to clients at Keenan Health Center and in the community; determine appropriate levels of staffing necessary to provide services. Create and promote an adaptive, diverse and inclusive workforce. Promote employee development, results accountability, input in decision making and participation in initiatives. Conduct interviews and make recommendations for hiring candidates for a variety of positions. Provide orientation, training, coaching, mentoring, guidance, supervision and evaluation of Public Health Nurses and administrative support staff to ensure safe practices and quality of services; recommend personnel actions, including discipline. Conduct ongoing assessment of staff development needs to maintain best practices in current public health and nursing practice. Serve as an adviser/mentor relative to clinical nursing issues and concerns. Manage administrative processes, including payroll processing, mileage, and timecards in an accurate and timely manner. Provide information and reports to prepare the annual budget. Work collaboratively with the Business Operations Manager relative to billing, data analytics, and support services teams. Compliance and Safety Support implementation of clinical policies and protocols and documentation of clinic processes; assist MHD Leadership in ensuring compliance with legislation and regulations related to health care clinics, i.e., Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), etc. Contact patients and provide leadership and follow up with regard to incidents, errors, and other patient service issues. Maintain current knowledge of professional licensing and scope of practice requirements for clinical staff, ensuring that staff maintain required licenses and credentials. Provide leadership and follow up on incidents, errors, and other patient service issues. Oversee appropriate actions related to safety and emergency preparedness. Community Collaboration Participate in community coalitions and advisory groups representing public health nursing. Support nursing, medical and other student placements within the MHD. Identify, support, and maintain primary partners in sexual and reproductive health, clinic services, and related community-based service delivery. Collaborate with the MHD Clinic divisional management, community health centers, managed care organizations, local health departments, physician networks and private physicians to assure program goals. Provide support and information to the Health Communications Officer relative to outreach and promotion of clinic services. Represent the MHD at meetings, committees, programs and in community efforts related to the prevention of sexually transmitted infections and related to other MHD initiatives. We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008. Conditions of Employment The Public Health Nurse Supervisor must be willing and able to do the following: Participate in a work schedule that includes occasional weekend and evening hours. The current hours of work are Monday through Friday, 8:00 a.m.-4:45 p.m. On rotating Mondays and Thursdays, the schedule is 10:45 a.m.-7:30 p.m. Required pre-employment tests Required pre-employment vaccines Bachelor of Science Degree in Nursing (BSN) from an accredited nursing program. Current permit or license to practice professional nursing in the State of Wisconsin at the time of appointment and throughout employment. Five years of progressively responsible, post-BSN nursing experience, which includes: At least three years of professional, post-BSN nursing experience related to sexual and reproductive health care, including STI and HIV screening, assessment, counseling, and treatment, AND ; Two years of full-time experience leading health-related staff, programs, and/or projects. Valid driver’s license at time of appointment and throughout employment and the availability of a properly-insured personal vehicle for use on the job (automobile allowance provided). Desirable Qualifications Master’s degree in nursing or public health from an accredited college or university. Knowledge, Skills, Abilities & Other Characteristics Technical Knowledge of principles, methods, techniques and procedures of current professional nursing, public health and public health nursing related specifically to the detection, treatment, and follow-up of STIs. Knowledge of laws, regulations and administrative requirements governing the public health nursing profession. Knowledge of current trends and best practices in the fields of nursing, health care services and public health. Knowledge of clinical operations and of health care delivery systems. Ability to supervise and manage team dynamics of a multi-disciplinary and diverse staff. Ability to apply the principles, practices and techniques of professional nursing. Ability to interpret and follow federal, state, and local guidelines, laws, and regulations related to nursing practice, clinic operations, and health interventions related specifically to the detection, treatment, and follow-up of STIs. Knowledge and ability to work with computer applications, including the internet, spreadsheet, database and word processing software. Knowledge and ability to create and manage budgets, grant proposals and contracts. Skill in analyzing and evaluating data and information and making appropriate recommendations. Ability to stay current with best practices and trends in professional nursing and sexual and reproductive health. Communication, Interpersonal, and Leadership Ability to build and maintain collaborative and positive working relationships with a multi-cultural, multi-disciplinary staff, the public, the media, City officials, and with other agencies, and to provide services in a culturally sensitive manner. Verbal communication skills including the ability to provide clear and concise information and to make presentations, both internally and externally. Listening and problem-solving skills to gather information and make informed decisions. Ability to communicate information and ideas in writing, understandably and clearly. Ability to work cooperatively and effectively with coworkers and clients whose backgrounds may differ from one’s own. Ability to monitor work activities, assign duties, outline work methods, direct work in progress and check or inspect completed work. Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves. Judgment and Responsibility Analytical, reasoning and decision-making skills. Ability to exercise independent judgment. Ability to work under pressure and handle multiple and changing priorities. Ability to maintain confidentiality of health-related and sensitive information. Ability to perform work duties with professionalism, honesty, and integrity. Highly motivated and self-directed, possessing excellent planning, organizational, and time-management skills. Ability to serve as an effective steward of City resources. #J-18808-Ljbffr City of Milwaukee