Business Unit Director

Lead Operations. Build Trust. Drive Excellence.

A well-established, high-performing service business is seeking a Business Unit Director to serve as a key operational leader and trusted partner to the founder. This is a unique opportunity to join a stable, growing organization backed by a larger national platform while maintaining the entrepreneurial culture and agility of a founder-led business.

The Business Unit Director will play a highly visible role supporting day-to-day operations, strengthening cross-functional alignment, and serving as a bridge between leadership and employees. This position is ideal for an operations-focused leader who thrives in relationship-driven environments and enjoys improving processes, driving accountability, and supporting sustainable growth.

Why Consider This Opportunity?

• Established, profitable business with a strong reputation and loyal customer base
• Direct partnership with the founder and executive leadership team
• Opportunity to influence operational improvements and business initiatives
• Clear visibility across all departments and business functions
• Strong organizational stability with proven internal advancement opportunities
• Unlimited/discretionary PTO and comprehensive benefits
• Long-term career growth potential within a larger national organization

What You'll Do

Operational Leadership

• Partner with the founder to support the overall success and continuity of the business
• Coordinate operational activities across route operations, service, warehouse, procurement, and installations
• Ensure teams are aligned on priorities, performance expectations, and company initiatives
• Facilitate communication and collaboration across departments
• Support implementation of operational improvements, processes, and organizational initiatives
• Lead weekly leadership meetings and drive execution of business objectives
• Monitor operational performance and identify opportunities for greater efficiency

Team & Relationship Management

• Build trust and credibility at all levels of the organization
• Act as a liaison between employees and company leadership
• Coach, mentor, and develop operational leaders
• Support recruiting, onboarding, and retention efforts
• Foster a culture of accountability, collaboration, and continuous improvement

Customer & Business Support

• Partner with sales and leadership teams to support key customer relationships
• Help ensure customer expectations and service commitments are consistently met
• Support strategic initiatives designed to improve service delivery and operational excellence
• Collaborate with corporate and integration teams on best-practice implementation

Performance Management

• Monitor key operational metrics and business performance indicators
• Assist with labor planning, budgeting, and operational cost controls
• Provide reporting and recommendations to leadership regarding operational performance

What We're Looking For

Required Qualifications

• 7+ years of operations leadership experience
• Proven ability to build strong relationships and influence across all levels of an organization
• Strong operational leadership background with a hands-on, solutions-oriented approach
• Experience working within founder-led or entrepreneurial business environments
• Ability to thrive in a high-expectation culture where collaboration, trust, and accountability are essential
• Excellent communication, organizational, and problem-solving skills

Preferred Qualifications

• Experience supporting process improvements, integrations, or organizational change initiatives
• Background in route-based operations or field service environments

Success in This Role

The ideal candidate is not seeking a traditional autonomous General Manager position. Instead, they are energized by partnering closely with a founder, building strong relationships across the organization, and ensuring operational excellence through collaboration, communication, and execution. They bring a strong work ethic, industry knowledge, and a genuine desire to help a successful business continue to grow and thrive.

If you're an operational leader who enjoys building trust, improving processes, and making a meaningful impact in a highly visible role, we'd love to hear from you.