Patient Access Associate - Doral

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The University of Miami Health System has opened the second phase to our state-of-the-art facility in Downtown Doral that serves as a western hub for our distinguished regional network of ambulatory services. This 160,000 square foot expansion will continue to bring world-class academic medicine, cutting-edge technology, and innovative treatment options to the rapidly growing Doral community.  UHealth at Doral will have services through the Sylvester Comprehensive Cancer Center, Bascom Palmer Eye Institute, and the Desai Sethi Urology Institute, as well as specialties such as cardiology, endocrinology, otolaryngology, gastroenterology, dermatology, and more. The expansion will provide residents with innovative, specialized medical services in the heart of their community.  UHealth at Doral has 8 operating rooms, 3 endoscopy procedure rooms, 33 cancer treatment bays, over 60 multidisciplinary exam rooms, and supporting ancillary services like imaging, lab, and respiratory therapy.

Core Job Summary:

The Patient Access department has an exciting opportunity for a full time Patient Access Representative Associate to work at Doral . The Patient Services Associate projects a professional and welcoming demeanor and welcomes visitors (i.e., vendors, customers, patients, staff, students etc.) to the department by promptly greeting them, in person or on the telephone, and answering or referring their inquiries appropriately. 

Core Responsibilities:

• Serves as the first point of contact for patients and customers entering facility/department.

• Projects a welcoming professional demeanor and promptly greets and provides assistance by responding to routine questions and wayfinding information.

• Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient/customer experience.

• Obtains patient identification and compares against information in EMR, to properly identify patient before marking as present.

• Assists patients in navigating self-serve kiosks.

• Queues patients for check-in/out.

• Identifies patients arriving late and communicates with clinical team.

• Confirms patient identity and places wristband on patients.

• Identifies patients at risk of falls and places appropriate wristband.

• Provides updates to patients waiting in reception area.

• Interfaces effectively with all members of the healthcare team and keeps patients informed of any delays.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM REQUIREMENTS:

• High School Diploma required.

• Customer Service Experience preferred

Knowledge, Skills, and Abilities:

• Tier 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.

• Subject to potential contact/exposure to patients who can transmit contagious diseases.

• Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)

• Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.

• Onsite presence is required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions. 

• Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.

• Ability to navigate multiple systems and independently service patients promptly in a fast paced, constantly changing environment.

• Knowledge of health care regulatory guidelines and compliance including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.

• Ability to recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking. 

• Strong telephone contact handling skills and active listening.

• Ability to adapt/respond to different types of situations and personalities.

• Excellent communication and presentation skills.

• Ability to prioritize and manage time effectively.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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