Desktop Support Technician

We are looking for a Desktop Support Technician We are seeking a Desktop Support Technician to join our team to provide hands-on technical support across the organization. Responsibilities: Provide day-to-day support for desktops, laptops, printers, mobile devices, and peripherals Escalate complex issues to infrastructure and application teams and follow through to resolution Image, deploy, and configure new hardware for onboarding and refresh cycles Manage user accounts, access requests, and password resets in Active Directory Troubleshoot hardware and software issues across Windows and Mac Manage and resolve tickets through the IT service management system within SLA targets Maintain accurate asset inventory and documentation Communicate clearly with stakeholders at all levels, translating technical issues into simple terms Requirements: 2 years of desktop support or IT help desk experience Required Skills: Strong troubleshooting skills across Windows and Mac hardware and software Experience with Active Directory, Microsoft 365, and remote support tools Excellent communication and presentation skills, comfortable working directly with various stakeholders #J-18808-Ljbffr Advanced Tech Placement