Territory Account Specialist

Solenis is a leading global provider of water and hygiene solutions. Our product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control, and delivery systems. These technologies help customers improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Position Summary Field Service Technician / Territory Account Specialist (Norfolk, VA). Responsible for managing Diversey’s institutional business operations within a designated territory by installing, maintaining, and repairing chemical dispensing systems and leased dish machines at customer locations. Must deliver outstanding customer service, meet or exceed service level agreements (SLAs) for key applications (laundry, kitchen, housekeeping, industrial water treatment, pools), and act as a trusted partner to ensure operational needs are met. Key Responsibilities Deliver exceptional customer experience by supporting Diversey’s cleaning and sanitation programs. Build and maintain strong relationships at all levels within the customer’s organization. Promote a culture of safety by strictly adhering to EHS policies, procedures, and best practices. Install equipment in accordance with Standard Operating Procedures (SOPs). Perform routine site visits to monitor program performance and customer satisfaction. Ensure all customer equipment is maintained in proper working condition. Provide training to customers on equipment operation, cleaning procedures, product usage, and Safety Data Sheets (SDS). Monitor on‑site inventory levels and support order placement and program compliance. Act as the voice of the customer by identifying concerns, addressing issues, and capturing feedback. Diagnose and troubleshoot technical issues with equipment and system performance. Maintain proper inventory levels in company vehicles and storage areas. Prioritize and perform repairs on leased dish machines and other equipment per SLAs. Accurately complete service, installation, survey, and routine visit reports in Salesforce FSL and applicable customer reporting systems. Carry out administrative tasks such as daily timesheet submission, part/equipment order follow‑up, documentation of consumption for cost allocation, and weekly visit planning in coordination with your manager. Required Qualifications High school diploma or equivalent. Minimum 1 year of field service experience, including maintenance of industrial equipment and mechanical troubleshooting. Minimum 1 year of experience selling cleaning solutions or equipment to clients in the hospitality or food service industry. Flexibility to support emergency business needs (evenings, nights, weekends, holidays). Proficiency with basic computer applications: email, Microsoft Office (Excel, Word), SharePoint, PowerApps, and other mobile apps. Valid U.S. driver’s license with a clean driving record and ability to drive long distances as required. Physical ability to lift and move objects up to 50lbs and perform precision tasks in confined spaces. Skilled in safe, effective use of hand and power tools. Strong mechanical and electrical aptitude, with proven plumbing and electrical troubleshooting skills. Professional demeanor, high level of self‑motivation, independent work capability. Strong attention to detail, time management, and decision‑making skills. Excellent communication, interpersonal, and organizational abilities. Ability to collaborate across functions and departments to support company objectives. Preferred Qualifications Experience with Salesforce (FSL). Knowledge of Food Safety requirements or certifications such as NEHA/CPFS or Serve Safe. Benefits & Prerequisites Medical, dental, and vision coverage 401(k) with employer match 15 paid vacation days (accrued based on start date) 8 paid fixed holidays annually 24 hours floating holidays (accrued based on start date) 80 hours of sick time (accrued based on start date) Expected compensation range: $52,760.00 – $77,374.00 plus discretionary bonuses, depending on skills, experience, and allowable factors. Equal Opportunity Employer Solenis is an Equal Opportunity and affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. No discrimination will be based on disability. Please contact Solenis Talent Acquisition at View email address on click.appcast.io if assistance is required in applying. #J-18808-Ljbffr