Chief Operating Officer

Job Description

Job Description

JOB DESCRIPTION

Job Title:

Chief Operating Officer

FLSA Status:

Exempt

Reports To:

Chief Executive Officer

Employment Type:

Regular, Full-Time

Location:

Mesa, AZ (In-Office)

EEO Class:

Administration

Department:

Administration

Date:

August 2026

Job Summary

The Chief Operating Officer (COO) will be responsible for overseeing the day-to-day administrative and operational functions of the organization. This role involves strategic planning, operational management, and ensuring the efficient delivery of healthcare services. The COO will work closely with the CEO and other executive team members to drive the organization towards achieving its goals and maintaining the highest standards of patient care.

Duties/Responsibilities

1. Operational Leadership:

• Oversee daily operations of all departments to ensure a smooth and efficient healthcare delivery system.
• Implement and monitor operational policies and procedures.
• Ensure compliance with healthcare regulations and standards.

1. Strategic Planning:

• Collaborate with the CEO and executive team to develop and implement strategic plans.
• Identify opportunities for operational improvements and growth.
• Lead initiatives to enhance patient care services and operational efficiency.

1. Financial Management:

• Develop and manage the operating budget.
• Monitor financial performance and implement cost-control measures.
• Ensure resource allocation aligns with organizational priorities and goals.

1. Quality and Performance Improvement:

• Promote a culture of continuous improvement in patient care and service delivery.
• Implement quality improvement programs and ensure adherence to best practices.
• Monitor key performance indicators and drive performance enhancements.

1. Human Resources Management:

• Oversee the recruitment, training, and development of staff.
• Foster a positive and productive work environment.
• Ensure compliance with labor laws and healthcare regulations.

1. Patient Experience:

• Champion initiatives to improve patient satisfaction and care experience.
• Address patient complaints and implement corrective actions.

1. Stakeholder Engagement:

• Build and maintain relationships with key stakeholders, including patients, staff, healthcare providers, and the community.
• Represent the organization at various professional, civic, and community events.

1. Technology and Innovation:

• Oversee the implementation and utilization of healthcare technology and information systems.
• Drive innovation in healthcare delivery through the adoption of new technologies and practices.

1. Special Projects – Operations

• As VPS integrates additional practices, build the operational integration plan and coordinate with team members for success
• Liaise with physician stakeholders at other practices to ensure provider satisfaction

Required Skills/Abilities

• Strong leadership and organizational skills.

• Excellent communication and interpersonal abilities.
• Strategic thinking and problem-solving skills.
• Financial acumen and experience with budget management.
• Knowledge of healthcare regulations and standards.
• Ability to work collaboratively with a diverse range of stakeholders.

Education /Experience

• Education: Master’s degree in Healthcare Administration, Business Administration, or a related field.

• Experience: Minimum of 10 years of experience in healthcare management, with at least 5 years in a senior leadership role.

• Certifications: Relevant certifications (e.g., FACHE - Fellow of the American College of Healthcare Executives) preferred.

Physical Requirements

Working Conditions:

• Full-time position.

• May require occasional evening or weekend work.
• Ability to handle high-stress situations and work in a fast-paced environment.

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.