Member Services Representative

Job Description

Job Description

Qualified applicants must have a High School diploma or GED and 2-3 years related work experience. Associates degree or vocational training preferred. 

Seeking individuals that are proficient skills and knowledge in the following areas:

• General knowledge of customer service experience and general office practices.
• Basic office equipment and computer applications, including Word and Excel, and the ability to learn and navigate new software.
• Must possess ability to quickly and accurately key member information, prepare correspondence to member and process payments.
• Ability to analyze and effectively communicate bill calculations.
• Ability to promote Cooperative or CVEC Fiber promotions, products and services.
• Strong communication and listening skills with the ability to provide basic technical support, clarify information, manage emotions, and respond with diplomacy.
• Must possess and demonstrate professional and friendly attitude, with the ability to develop a rapport with members over the phone and in person.
• Strong work ethic and self-starter with the ability to balance and prioritize multiple duties, adapt to quick change in a fast-paced office environment, follow-through on commitments, maintain focus, and contribute to team performance. 
• Bilingual proficiency (English/Spanish) preferred, but not required.

Complete job description may be provided upon request.

Applicants needing accommodation of a paper application may contact Rhonda Maston View phone number on ziprecruiter.com.

This institution is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled

• Canadian Valley Electric Cooperative is building a team for a transformation in utility and fiber operations. We are on the move to support evolving member/customer needs, embrace grid automation, enhanced communications and positioning for significant economic growth.
• Our people are passionate about putting members first and are committed to service excellence.  Ideal candidates continually challenge the status quo and raise the level of service through process improvements and technical innovation.