Automotive Fleet Service Advisor - Truck City

Join One of Northern Colorado’s Best Places to Work!

Truck City, part of the Yoder Family of Companies is a family-owned network of automotive businesses built on over 115 years of service, trust, and community. With nearly 300 employees and a growing footprint across Northern Colorado, we’re dedicated to providing an exceptional customer experience — and that starts with exceptional people.

What Would You Do?  

As a Service Advisor , you’ll be the bridge between our customers and our service department. You’ll listen, communicate, and coordinate — ensuring every customer receives transparent, efficient, and trustworthy service.

This role is perfect for someone who thrives in a fast-paced, people-focused environment and takes pride in delivering a top-tier customer experience.

What You’ll Do

• Greet customers with professionalism and care, building trust through honest communication.

• Accurately document customer concerns and vehicle information in repair orders.

• Clearly explain service recommendations, pricing, and time estimates.

• Coordinate repair work with technicians and parts departments to ensure on-time completion.

• Keep customers informed throughout the repair process — including delays or changes.

• Review work orders for accuracy before customer pick-up and process payments.

• Promote additional maintenance services based on inspection results and manufacturer guidelines (without high-pressure tactics).

• Maintain accurate records and ensure compliance with dealership and manufacturer policies.

What You’ll Bring

• 2+ years of experience as a Service Advisor or Automotive Service Writer (dealership experience preferred).

• Strong communication and customer service skills — both in person and over the phone.

• Ability to multitask and stay organized in a busy service environment.

• Basic understanding of automotive systems and repair processes.

• Experience using dealership management systems.

• Bi-Lingual English and Spanish strongly preferred.

Why You’ll Love Working Here

We take care of the people who take care of our customers.

Total Rewards Include:

• Competitive base pay + performance incentives $58k-$85k annually

• Health, dental, vision, and pet insurance

• Employer-paid life insurance

• 401(k) & profit sharing

• Paid vacation, sick time, and holidays

• Access to our company-owned Early Childhood Education Center with discounted childcare

• Professional development and advancement opportunities within our growing family of companies