Field Service Technician

A Field Service Technician is a client-site facing technician who services lottery retail locations Perform client-site servicing, repair, installation, and relocation of company equipment and supplies Provide a positive customer experience using your customer service and technical skills Perform extensive field repair functions including installs, removing terminals, communications equipment and peripheral procedures, with little to no supervision Build and maintain strong, long-lasting customer relationships Solve your customers’ challenges the first time, owning it Training of new and existing customers Requirements Must have a high school diploma or equivalency Pass a background check, drug test, and have a clean driving record Ability to drive a non-CDL delivery truck Familiarity with MS Office products (Excel, Word, PowerPoint, etc.) An understanding of, and some experience with, troubleshooting computer software and hardware technologies Excellent interpersonal, verbal, and written communications skills Exceptional customer satisfaction skills Organization and time management skills that enable effective multitasking Strong judgment and problem-solving skills Ability to lift, install and move large self-service equipment (regularly lift or move 35 pounds or more) Ability to work weekends, holidays and evenings as needed Available to work overtime as needed Core Competencies Demonstrates strong technical skills in servicing and troubleshooting computer software and hardware technologies while providing exceptional customer service. Capable of building long-lasting customer relationships and effectively managing time and organization in a field service environment. Highest-signal resume keywords Field Repair Functions Customer Service Skills Troubleshooting Computer Software MS Office Familiarity Clean Driving Record ATS Optimization Keywords Hard Skills Field Service Technician Troubleshooting Computer Software Troubleshooting Computer Hardware Installation of Equipment Repair of Equipment Ability to Lift 35 Pounds Driving Non-CDL Delivery Truck Soft Skills Interpersonal Skills Verbal Communication Skills Written Communication Skills Problem-Solving Skills Organization Skills Certifications & Qualifications High School Diploma or Equivalency Industry Keywords Customer Satisfaction Client-Site Servicing Equipment Installation Customer Relationships Field Service Tools & Technologies MS Office Excel Word PowerPoint #J-18808-Ljbffr