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Home Services Call Center Manager

$22 - $27 per hour

Express Employment Professionals

Claremore, OK

Job Description

Job Description

Growing Claremore company looking for a Call Center Manager

Shift: Day shift, Monday - Friday

Pay: $22.00 - $27.00 per hour paid weekly on Friday.

Key Responsibilities:

  • Maintain staffing levels, schedule coverage, and ensure call center readiness.
  • Lead, coach, and develop CSRs to meet performance standards and KPIs.
  • Create operational excellence by maintaining inbound and outbound call performance, standards and expectations.
  • Collaborate with other departments to ensure smooth process throughout the day.

Required Skills & Qualifications:

  • 2+ years of call center leadership experience (home services preferred).
  • Strong understanding of booking rates, call flow, and customer experience best practices.
  • Excellent communication, coaching, and conflict-resolution skills.
  • Ability to analyze performance data and make informed decisions.
  • Proficiency with call center software, scheduling systems, and CRM platforms.
  • High level of organization, accountability, and follow-through.

Must be able to pass a pre employment background check and drug screen.

Company Description

We offer weekly pay & immediate benefits.

Company Description

We offer weekly pay & immediate benefits.

Apply
Vacancy posted 2 days ago
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