Pharmacy Technician (Fulfillment)

Job Summary Work directly with patients, Specialty Pharmacy staff, and clinic staff to manage the specialty medication needs of Mass General Brigham patients. Understand the complex medication needs of patients and coordinate with pharmacy and medical/nursing staff to meet those needs while providing extraordinary service. Assist patients with benefit coordination and financial assistance, manage prior authorizations, and ensure patients receive their medications at the appropriate time. Principal Duties and Responsibilities Review medication regime with patient to determine which medications need to be dispensed Process medication orders confirming that they are billed to all third parties correctly Monitor patient concerns, charts and profiles to meet their medication therapy needs Support MGBSP Patient Needs Answer patient questions about the service, insurance issues, financial assistance needs, etc. Ensure all questions are answered timely and accurately Ensure clinical questions are appropriately escalated to a pharmacist Ensure employee back-up coverage is trained and knowledgeable Report any Patient Safety Events according to MGB SP guidelines Commit to Building Relationships Quickly forge and sustain (or develop and maintain) strong relationships with pharmacists, coworkers, prescribers, nurses and patients to build/support the services we provide Provide caring service, adjusting approaches to reflect developmental level and cultural differences of population served Improve processes to facilitate communication and service between patient, and clinic, infusion center and discharge pharmacy teams to ensure accurate and timely delivery of medications Participates in MGB SP Clinical Subcommittees Act as the insurance specialist Understand Medicare/Medicaid regulations and billing guidelines as they pertain patient pharmacy benefits Understand billing primary, secondary and tertiary insurance claims Resolve any billing issues and obtain Prior Authorizations for medications. Obtain benefit information and verify patient insurance eligibility and level of coverage Cross train within PCC roles as directed to support emergent and ongoing business needs. Qualifications Pharmacy technician experience, or equivalent combination of education and relatedexperience working directly with patients in a healthcare setting. Experience with priorauthorizations and their renewal, and medication and financial assistance renewals are a plus. Computer skills (Microsoft Office, Excel, Word, Access). Experience with Pharmacy, EPIC orsimilar medical record software a plus. License/Certification/Registration Registered with State Board of Pharmacy or willingness to become registered upon hire. CPhT-Certified Pharmacy Technician License in the State of Massachusetts. Minimum Experience High School diploma/GED Preferred Experience Four-year degree in healthcare-related field or four-year degree and experience in a healthcaresetting. Experience working with patients receiving Specialty Medications. Proficiency on other languages a plus Additional Requirements Responsible for confidential data: Respect the confidentiality of all information, includinginformation regarding patients, staff members or Health System business issues, and shareinformation only with those who need to know Excellent customer service skills, excellent written and verbal communication skills, proficient in the English language, good attention to detail, ability to problem solve effectively, ability tofollow policies and procedures, basic math skills, advanced computer skills and proficient withmedical terminology Provide On-call support on a scheduled rotation Respect the confidentiality of all information, including information regarding patients, staff members or Health System business issues and share information only with those who need to know. Due to differences in scope of care, practice, or service across settings, the specific experiencerequired for this position may vary Additional Job Details (if applicable) This position is 100% onsite in Burlington, MA. The schedule is Monday - Friday, 8:30 AM - 5:00 PM EST Remote Type Onsite Work Location 31 North Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $ - $31.71/Hourly EEO Statement 0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io. At Mass General Brigham, our competency framework defines what effective leadership \"looks like\" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Mass General Brigham (Enterprise Services)