Medical Front Office Specialist

ENT Specialists of North Florida & Meier Plastic Surgery

Location: St. Johns, FL
Hours: Monday - Thursday, 7:30 AM- 4:30 PM, Friday, 7:30 AM – 1:00 PM

Pay: $17.00-$19.00 per hour

Position Summary

ENT Specialists of North Florida and Meier Plastic Surgery are seeking a professional, friendly, and detail-oriented Medical Front Office Specialist to join our team. This role serves as the first point of contact for patients and plays a critical role in creating an exceptional patient experience.

The Medical Front Office Specialist is responsible for patient check-in and check-out, scheduling appointments, answering phones, collecting payments, verifying insurance information, and communicating effectively with patients, providers, and staff. The ideal candidate is organized, customer-service oriented, and thrives in a fast-paced medical office environment.

Essential Duties and Responsibilities

Responsibilities include, but are not limited to:

• Develop and maintain proficiency in the Practice Management System.
• Greet patients courteously and professionally.
• Verify and update patient demographic and insurance information.
• Provide, collect, and review required patient forms and obtain necessary signatures.
• Answer incoming phone calls promptly and assist patients with scheduling, questions, and requests.
• Schedule, reschedule, and confirm patient appointments.
• Perform patient check-in and check-out processes accurately.
• Collect copays, balances, and other patient payments in accordance with office policies.
• Verify insurance eligibility and obtain authorizations and referrals as required.
• Assist with scanning, filing, data entry, photocopying, and other administrative tasks.
• Address patient concerns professionally and escalat*e issues when appropriate.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Collaborate with providers and staff to ensure efficient daily operations.

Qualifications

Preferred Experience

• Previous medical front office, medical receptionist, or healthcare customer service experience preferred.
• Experience with insurance verification, referrals, and prior authorizations preferred.
• Familiarity with electronic medical records (EMR) and practice management software preferred.
• Understanding of PPO, HMO, Medicare, and commercial insurance plans.

Knowledge, Skills, and Abilities

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to multitask in a busy clinical environment.
• Strong organizational skills and attention to detail.
• Ability to maintain professionalism and confidentiality.
• Proficiency with computers, Microsoft Office, and office equipment.
• Ability to work independently and as part of a team.
• Communication Skills
• Attention to Detail
• Problem Solving
• Teamwork
• Professionalism
• Integrity
• Confidentiality
• Accountability
• Willingness to Learn and Grow
• Health Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)

Education:

• High school or equivalent (Preferred)

Experience:

• EMR Systems - Athena: 1 year (Preferred)
• Medical Receptionist: 1 year (Preferred)
• Insurance Verification: 1 year (Preferred)
• Obtaining Insurance Authorization: 1 year (Preferred)
• Check Patients In/Out: 1 year (Preferred)