Customer Training & Quality Excellence Lead

North End Teleservices

North End Teleservices, Inc. in Omaha is seeking a Training and Quality Assurance Specialist to support training activities for Contact Center teams. The role involves developing training materials, coaching Customer Service Representatives (CSR), and monitoring quality assurance protocols to ensure exceptional customer service. The ideal candidate will possess excellent communication skills, 3–5 years of relevant experience, and a high school diploma. This position emphasizes quality assurance and continuous improvement within the team. #J-18808-Ljbffr North End Teleservices

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Vacancy posted 3 days ago

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