Production Specialist

Production Specialist

Location: Downers Grove, IL

Schedule: Monday Friday, 1:00pm 9:30pm

Pay: $19.00 $23.00 per hour + Quarterly Bonus Opportunities

About InfoSend

For 30 years, InfoSend has helped organizations across the country communicate with the people they serve. We provide print, mail, and digital communication services that help our clients deliver important documents such as bills, statements, and other essential communications.

We are proud to offer a stable, team-focused workplace where employees can learn, contribute, and build long-term careers. We value teamwork, reliability, new ideas, and people who take pride in doing great work. As we continue to grow, we are looking for people who want to grow with us.

The Role

We are seeking a Production Specialist to join our Operations team. This is a cross-functional production role that supports our Manual Fulfillment, Print Production, and Mail Inserting departments. The Production Specialist will be trained in all three areas and provide coverage based on production demands, employee absences, and vacation schedules.

Approximate time allocation:

• Manual Fulfillment - 40%
• Mail Inserting - 40%
• Print Production - 20%

What You'll Do

• Coordinate and prepare projects for printing and mailing
• Operate high-speed laser inkjet printing equipment
• Perform quality control inspections to ensure accuracy, compliance, and adherence to client specifications
• Inspect files and printed materials for defects, formatting issues, fonts, image resolution concerns, and other quality problems
• Follow established quality control and machine operating procedures
• Properly stage, acclimate, load, and change paper rolls as needed
• Reprint damaged or defective documents when necessary
• Perform routine operator-level maintenance and cleaning on production equipment
• Communicate with Client Services, Sales, IT, and Operations teams to ensure projects meet deadlines and quality standards
• Maintain professional relationships with vendors and service providers
• Maintain a clean, organized, and safe work environment
• Cross-train and provide support in Manual Fulfillment, Print Production, and Mail Inserting departments
• Perform other duties as assigned

What You Bring

• High school diploma or equivalent
• Strong attention to detail and commitment to quality
• Ability to manage multiple tasks and adapt in a fast-paced production environment
• Ability to read, understand, and follow detailed written, verbal, and diagram-based instructions
• Basic computer skills, including Microsoft Office and Windows applications
• Ability to work independently while contributing as a team member
• Reliable, self-motivated, and dependable
• Ability to stand for extended periods throughout the shift
• Ability to frequently lift and move materials weighing up to 45 pounds
• Ability to push and move heavy materials using pallet jacks, carts, or dollies
• Ability to pass a pre-employment drug screen, background check, and E-Verify

Preferred Experience

• Manufacturing, production, warehouse, print, mail, or operations experience
• Print, copy, digital print, or mail production experience
• Experience with operating high-speed printing equipment
• Experience with continuous roll-feed printing equipment
• Familiarity with digital front end (DFE) software such as Fiery, PRISMA, or TotalFlow systems
• Adobe Acrobat experience
• Knowledge of USPS mailing regulations

What We Offer

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid Time Off (PTO), sick time, and paid holidays
• Quarterly bonus opportunities
• Employee Assistance Program
• Casual work environment
• Training, cross-training, and opportunities for growth

If you enjoy working in a fast-paced environment, take pride in producing quality work, and want opportunities to learn and grow, we'd like to hear from you. Apply today!