CRC Coordinator - Richmond, VA

Creative Reuse Center Coordinator - Richmond, VA

SCRAP is searching for an energetic and outgoing individual to fill the role of Creative Reuse Center Coordinator. Providing excellent customer service in a welcoming environment and receiving, processing and managing high quality and safe creative reuse materials for retail.

SCRAP's mission is to inspire creative reuse and environmentally sustainable behavior by providing educational programs and affordable materials to the community. To fulfill our mission, SCRAP operates a donation-based creative reuse store and education programming.

JOB SUMMARY

This position is responsible for the overall retail operations and the supply of creative reuse materials to the customer base, while providing excellent customer service in a welcoming environment. This position will serve as the point person for store staff and set priorities based on the needs of the store. The Reuse Coordinator will work closely with the Donations Coordinator, Volunteer Coordinator, Education Coordinator and/or Site Director to ensure that all organizational needs are reached.

DUTIES INCLUDE, BUT ARE NOT LIMITED TO:

• Maintains a customer-focused perspective with the goals of increasing store sales and use of SCRAP programs and service offerings and broadening customer base
• Establishes, creates, and maintains store design, display and layout in alignment with direction set by the CRC Manager
• Ensures availability of pointof-purchase displays and collateral materials
• Implements and maintains reused inventory pricing, sales, and availability as approved by the CRC Manager
• Tracks and reports sales trends and assists in the budgeting process under the direction of the CRC Manager
• Partners with the Volunteer department on training and supervision of store volunteer and materials in coordination with the CRC Manager
• Partners with Education department to help the rest of the SCRAP team stay aware of scheduled education events and materials needs
• Works closely with Donations department to maintain and communicate a current list of new and accepted items needed in the store as defined by site policies
• Supports Online Store staff with material flow, pricing, and filling orders when needed.
• Stays current on alternative sales channels for inventory (i.e. online store)
• Ensures consistency of promotions and marketing at the register and throughout store by implementing approved promotions and merchandising plans
• Performs (or supervises the performance of) a variety of retail-related duties including receipt and handling of materials, maintaining store inventory and back stock, assisting customers, operating the cash register, balancing cash drawer, overseeing opening/closing cash register procedures, making bank deposits, recording statistics, and answering store phone/voicemail inquiries

OTHER DUTIES

• Special projects and other duties as needed and assigned by CRC Manager or Site Director
• Participates in selection of the Reuse Supply staff by providing input to the CRC Manager and Director
• Trains and provides day-to-day guidance to personnel in Reuse operations
• Acts as the point person for specialists working in the Creative Reuse Center only when neither the CRC Manager nor Site Director is available
• Works with the Leadership Team and CRC Manager to support staff scheduling needs
• Promptly informs the CRC Manager of potential personnel and/or customer concerns and issues
• Maintains a positive and productive culture in the store and materials recovery area
• Serves as a peer leader among the team and sets expectations and priorities for staff set by management
• Offers creative advice as requested
• Meets regularly with other Coordinators, Managers, and Director to communicate, coordinate, and support other departments

METRICS AND REPORTING

• Maintains Records and Metrics designated by CRC Manager and Site Director (ie. weekly/monthly reports, incident reports, etc.)
• Collaborates with CRC Manager and Site Director in preparing monthly report of store.

CUSTOMER SERVICE

• Communicates effectively to all stakeholders
• Ensures customers and donors are greeted in a professional, warm and helpful manner
• Positively represents SCRAP at all times with all stakeholders
• Reflects and communicates the values of our nonprofit organization related to communications with a variety of stakeholders (customers, financial donors, National Board members, SCRAP staff, volunteers, media, and influential members of the community)

MATERIALS ACQUISITION

• Supports donations programming that may include Fill Minds Not Landfills to determine/prioritize most desirable materials
• Works with the Leadership Team to implement policies about materials acquisition with volunteers, customers, and public donors
• Consistently solicits information from customers about materials they seek, desire, have access to, and maintains a system of communication and organization to effectively use this information and shares insights with the CRC Manager
• Works closely with Donations to support high material flow from donations onto the sales floor (including supporting retail staff materials processing at the register).

INFORMATION AND REFERRAL

• Stays current with the environmental services community and sources of information and referral for callers and customers
• Stays current with developments in recycling and reuse, including legislation and availability of recyclable materials markets

COLLABORATION

• Serves as a member of the Site Leadership Team as a departmental representative
• Contributes expertise in reuse, materials, creativity, and flow to SCRAP Reuse Supply operations
• Is open to participating in community events (on- and off-site) through education or donations departments

WORKING CONDITIONS

• A high frequency of unassisted heavy moving of items (up to 50 lbs. on an occasional basis per shift)
• Position oneself to bend, stoop and/or climb
• Stay in a stationary position (either standing, working, or sitting) for extended periods of times
• Working in hot and cold climates

QUALITIES

• Must have a passion for SCRAP's mission
• Must have an understanding of the creative reuse sector
• Must have a commitment to reuse
• Must be an exceptional team player who exercises independent judgment and can work independently or with a team
• Must be highly organized, have exceptional time-management skills, be self-driven/starting and reliable
• Emotional intelligence
• Experience creating and maintaining operational manuals
• Schedule flexibility (especially availability during the weekends)

EXPECTATIONS OF ALL SCRAP STAFF:

Work as part of a team with other staff, volunteers, and programs to fulfill SCRAP's mission; communicate effectively and focus on good stakeholder relations; greet stakeholders professionally, warmly and helpfully; stay current with the environmental services community and sources of information and referrals for callers and customers; stay current with developments in reuse and recycling, including legislation and availability of recyclable materials markets; when necessary, say "no" tactfully and suggest other community resources to meet appropriate needs; and is an ambassador for SCRAP in the community.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SCRAP will be based on merit, qualifications, and abilities. SCRAP does not discriminate in employment opportunities or practices because of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, appearance or any other status protected by law or by SCRAPs values.

If you are interested in joining the creative and fun SCRAP team, please submit resume and three references, which must include a former manager or supervisor.