Onsite Concierge

Onsite ConciergeArlington, VAOverviewSalary Range $20.00 - $22.00 Hourly Position Type Full Time Category CMAONSDescriptionRealManage is a leading national community association management company serving homeowners' associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of America's fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work® Certified™. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.Our Guiding ValuesIntegrity: we always do the right thing.Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.Selflessness: more than teamwork; we are part of something special and much larger than any of us.Personal Relationships: we are a professional services company; people do business with people they like.Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.ResponsibilitiesResponsible for answering the telephones, and meeting and greeting incoming residents, guests, and vendors.Assists other employees with residents and visitors to ensure overall coverage in the management office and deliver a high level of customer service.Develop and maintain positive working relationships with others, support the team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.Plus other work-related tasks as neededQualificationsHigh school diploma or GED requiredPrevious customer-related experience requiredPrevious concierge experience preferredMust possess a professional presentationMust possess outstanding guest services skills and sophisticated verbal & written communication skillsHighly responsible & reliableAbility to work well under pressure in a fast-paced environmentAbility to work cohesively with colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical RequirementsAbility to stand and walk for extended periods throughout the workday.Ability to climb stairs, ladders, bend, stoop, kneel, crouch, or reach frequently.Ability to lift, carry, push, or pull objects up to 50 pounds regularly and occasionally heavier with assistance.Manual dexterity to operate tools, equipment, and machinery safely.Visual acuity to inspect equipment, read gauges, and perform detailed tasks.Hearing ability to detect alarms, equipment sounds, and verbal instructions in noisy environments.Ability to work in varying environmental conditions (heat, cold, dust, noise, outdoors).Ability to wear and use appropriate personal protective equipment (PPE).Ability to work varying schedules, including evenings, weekends, on-call, and overtime as required.Pay and Benefits$20.00/hour to $22.00/hour, depending on education and experience.Benefits includeMedical InsuranceDental InsuranceVision InsuranceLife and Disability InsuranceHSA (Required High Deductible Medical Plan to be eligible)FSAEducation Reimbursement401K matchingEmployee Assistance Program (EAP)11 paid HolidaysEEO & Values StatementRealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.ADA StatementRealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at View email address on click.appcast.io.