Front Desk Associate - Full-Time Floater

Front Desk Associate - Full-Time Floater

Looking for a flexible, full-time role in hospitality with variety in your schedule? The Hyatt Regency Coralville Hotel & Conference Center is seeking a friendly, service-oriented Front Desk Associate (Floater) to join our team. This role is perfect for someone who enjoys variety and thrives in a fast-paced environment, supporting both first and second shift operations. Our Front Desk Associates are the face of the hotelwelcoming guests, solving problems, and ensuring every stay begins and ends with exceptional service. If you enjoy helping people, thrive in a fast-paced environment, and bring a positive, "can-do" attitude, we would love to meet you.

Schedule & Pay:

• Full-time: 3040 hours per week
• Flexible schedule, floating between:
• 1st Shift: 7:00 AM 3:00 PM
• 2nd Shift: 3:00 PM 11:00 PM
• Weekend availability required
• Pay range: $15 $18/hour, based on experience

Why Our Front Desk Team Loves Working Here:

• Competitive pay based on experience
• Matching 401(k) and profit-sharing
• Health benefits available after 30 days for full-time associates
• Free and discounted meals & Starbucks
• Free Marcus Theatre movie tickets
• Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
• Free parking
• A supportive team environment focused on People Pleasing People

What You'll Do:

• Warmly greet and welcome guests upon arrival
• Check guests in and out of the hotel efficiently and accurately
• Answer guest questions about hotel amenities, local attractions, and services
• Handle guest requests or concerns with patience, professionalism, and care
• Input and retrieve information from hotel computer systems
• Assign rooms based on guest preferences and availability
• Answer phones and respond to guest inquiries in a professional manner
• Maintain accurate cash handling and house bank responsibilities
• Assist with luggage storage when needed
• Communicate guest needs to other departments to ensure seamless service
• Maintain cleanliness and organization of the front desk area
• Support the team and assist with other duties as assigned

What We're Looking For:

• Strong customer service and communication skills
• A friendly, positive, and professional demeanor
• The ability to remain calm and solution-focused during busy or challenging situations
• Strong attention to detail and organization
• Basic computer skills and ability to learn hotel systems
• Ability to stand and move throughout the front office during the shift
• High school diploma or equivalent
• Previous hospitality, retail, or customer service experience is helpful but not required
• If you're the type of person who remembers names, enjoys solving problems, and loves making someone's day better, you'll thrive in this role.

About Us:

At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People, creating memorable experiences for both guests and team members. The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service. Marcus Hotels & Resorts is an Equal Opportunity Employer. All offers of employment are subject to E-Verify verification of identity and employment eligibility.