Field service espresso Tech - Junior level

Job Description

Job Description

ABCD is a specialty coffee equipment service company based in West Conshohocken (suburban Philadelphia).

We install, maintain, troubleshoot, refurbish, and repair commercial coffee and espresso equipment for cafes,

restaurants, offices, and hospitality partners throughout the surrounding areas of South eastern Pennsylvania,

Southern New Jersey and Northern Delaware.

At ABCD, we prioritize our customers’ equipment running smoothly and solve problems in a communicative

and considerate approach. We care deeply about providing quality service, communicating clearly, and being

dependable when customers need our help. We’re not interested in cutting corners and believe in

professionalism, honesty, and follow-through.

We’re currently hiring a Junior Field Technician.

Position Overview

Field Technicians install, perform preventative maintenance on, diagnose, routinely clean, and repair

commercial coffee and espresso equipment in the field and in the shop This role involves regular travel to

customer locations.

Responsibilities

• Install, calibrate, maintain, and repair commercial espresso coffee equipment

• Diagnose electrical, plumbing, and mechanical issues in the field

• Perform preventative maintenance and scheduled service visits

• Respond to work orders and service calls in a timely manner

• Maintain accurate service notes

• Communicate clearly with customers and team members

• Manage vehicle stock and parts inventory

• Assist customers with basic equipment operation and maintenance guidance

• Participate in shared on-call rotation responsibilities

• Maintain a clean, organized, and professional work vehicle

• Follow company safety policies and procedures

• Represent ABCD professionally in customer environments

Senior Field Technicians are expected to handle more advanced diagnostics, mentor junior technicians, and

assist with training and workflow leadership.

Qualifications

You should have:

• Strong mechanical aptitude and troubleshooting skills

• A valid driver’s license with a clean driving record

• The ability to lift and transport equipment and parts weighing 50+ lbs

• Comfort working with industrial tools and diagnostic equipment

• Good organizational habits and attention to detail

• The ability to adapt to changing schedules and priorities

• Professional communication skills with customers and coworkers

• The ability to work independently in the field without creating additional problems

Nice To Haves

These are helpful, but not required:

• 6+ months of field experience working on coffee or espresso equipment

• Specialty coffee or barista experience

• Appliance repair or automotive repair background

• Electrical troubleshooting experience

• Familiarity with espresso machine manufacturers and brewing equipment

• Experience managing parts inventory and service documentation

Some technicians come from specialty coffee backgrounds. Others come from appliance repair, automotive, or

general mechanical trades. Whether coffee is your passion or you simply enjoy fixing machines and solving

problems, there’s room for you at ABCD.

Physical Requirements

This position requires:

• Frequent standing, walking, bending, lifting, and reaching

• Safe operation of company vehicles

• Working in tight or confined spaces when necessary

• Ability to safely lift and move equipment weighing 50+ lbs

• Extended periods of driving between customer locations

• Exposure to electrical systems, hot water, moving mechanical parts, and cleaning agents

Compensation & Perks

We offer:

• Competitive hourly pay based on experience

• DOE

• Incentive opportunities for equipment sales

• Paid manufacturer/in-house training opportunities as well as tools

• Opportunities for advancement and specialization

• A small team environment where your work directly matters

Equal Opportunity Employment

ABCD is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment

without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status,veteran status, or any other protected classification under applicable law.

Candidates must be legally authorized to work in the United States and possess a valid driver’s license and a

clean driving record

ABCD roots go back 80+ years in the coffee equipment business. Well established in West Conshohocken since 1979. ABCD enjoys a great reputation in the industry.

Company Description

ABCD roots go back 80+ years in the coffee equipment business. Well established in West Conshohocken since 1979. ABCD enjoys a great reputation in the industry.