Underwriting Customer Service Representative - Texas Based
Full-time
United Auto Insurance
COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for a Customer Service Representative II to join our Underwriting team. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined underwriting, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. This is a fully remote role on our Underwriting Customer Service team and you must be based out of TX. The ideal candidate will have prior insurance experience and a strong customer service acumen & capability to handle a high volume of calls assisting agents and policy holders in TX, FL and GA markets. Fluency in Spanish is highly desirable. SCOPE: As a Customer Service Representative II, you will play a vital role in delivering outstanding service to our policyholders and agents. Your duties involve addressing inquiries, offering information, and aiding with policy-related concerns. Additionally, you will coordinate daily service and administrative tasks by skillfully assessing customer concerns, collaborating with relevant resources, and providing innovative solutions to meet customer needs. This requires showcasing superior problem-solving and issue resolution skills, along with clear communication abilities. You will be able to possess a profound understanding of customer requirements and maintain a current familiarity with our diverse range of products and services. This position offers an exciting opportunity to work in a collaborative environment and is an ideal career path for individuals new to insurance allowing for transfer of knowledge and advancement level opportunities. UAIC currently offers a remote work arrangement, allowing the ideal candidate to work from their preferred location within the Southeast region. DUTIES :
- Manage inbound calls from policyholders, agents, and other team members with professionalism and courtesy. (75 – 100 calls per day)
- Assist customers, including agent partners from different states, with inquiries related to underwriting processes, policies, and procedures.
- Respond to and answer calls from agent partners, providing underwriting assistance and guidance as needed.
- Review submissions from agents and make underwriting decisions based on the documents received.
- Address customer and agent inquiries, concerns, and requests in a professional and timely manner.
- Troubleshoot web issues with agents, finding solutions prior to escalating to the team lead.
- Educate customers and agent partners on policy details, coverage options, and premium calculations.
- Verify and update customer and agent information in the underwriting system as needed.
- Communicate changes in policies and procedures to customers and agent partners.
- Maintain accurate and detailed records of customer and agent interactions and transactions.
- Ensure compliance with underwriting guidelines and document any deviations or exceptions.
- Review and work on underwriting suspense workflow as phone volume allows.
- Collaborate with agent partners and other departments, including claims and policy processing, to address customer and agent needs seamlessly.
- Participate in training sessions and stay updated on industry trends and underwriting policies.
- Conduct quality checks on customer and agent interactions to ensure compliance with company standards.
- Identify areas for process improvement and provide feedback to enhance customer service delivery.
- High school diploma or equivalent; some college coursework preferred.
- Bilingual is a plus.
- Florida 4-40/2-20 Property and Casualty General Lines License a plus.
- Minimum 2-year customer service experience in a call center environment, within the insurance industry preferred.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs.
- Proficient in Word, Excel, Windows-based applications and internet usage.
- Must be able to exercise good judgment and state opinions assertively.
- Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously.
- Customer-focused and empathetic.
- Ability to handle a high volume of calls while maintaining professionalism.
- Team player with strong interpersonal skills.
- 401(k) Retirement Savings Plan with employer match.
- Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
- Paid Time Off, Holidays, and Leave programs.
- Flexible spending accounts
- Basic Life Insurance and Voluntary Life/ADD
- Voluntary Short Term and Long-Term Disability
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Underwriting Customer Service Representative - Texas Based in Texas vacancy
$12.15 per hour
...our software. You get to deliver excellent service to our guests while handling phone calls... ...on our high standards of top-level customer service. Responsibilities Accurately... ...responsibilities. Accelerated promotion to full time based on consistent performance and scorecard...SuggestedHourly payFull timeTemporary workPart timeRemote workWork from home- ...Renewal Underwriter Built on meritocracy, our unique company culture... ...doing what is best for our customers. Texas Security General is seeking... ...the degree of risk based on factors such as the applicant... ...completed and utilized. Services and perpetuates existing...Suggested
Bridge Specialty Group
San Antonio, TX4 days ago - ...as a Territory Account Representative and take charge of a... ...maintain multi-tiered customer relationships within the... ...closely with Customer Service, Logistics, and field... ...communication with office-based teams and strategic... ...: San Antonio, Texas, USAType: Full timeSuggestedFull timeContract workTemporary workLocal areaRemote workNight shift
$16 per hour
...Description Call Center Representative NOW! DPS is now... ...Healthcare Facility in Texas City, TX. Dean's Professional Services has partnered with healthcare... ...Pay Rate: $16.00 hourly (Based on experience)... ...for providing exceptional customer service by managing high...SuggestedHourly payTemporary workImmediate startMonday to FridayDean's Professional Services
Texas City, TX22 days ago- ABOUT TEXAS ORTHOPEDICS, A DIVISION OF ORTHOLONESTARJoin the Team!Since opening our doors... ..., rheumatologic, and physical therapy services to our community. With multiple locations... ...year12 PTO Days to start, with increases based on tenure (up to 22 days)401(k) with Safe...SuggestedFull timeWork at office
$40k - $60k
Statewide Remodeling’s Grapevine call center in Texas seeks an in-person Call Center Representative to place outbound calls from warm leads... ...consultations. You will promote products/services and deliver excellent customer service. Base hourly pay plus uncapped commissions...Base plus commissionHourly payFull timeWork at office- Position Texas Security General is seeking a Renewal Underwriter to join our growing team in San Antonio, TX. The Renewal... ...rates. Work with retail agency customers to develop business, cultivate relationships... ...Health and Enhanced Advocacy Services. Paid Time Off, Holidays,...
$50k
Market Development Representative, Don Ramon (Texas) Established in 1989, Morales Capital... ...exceptional levels of service to our business partners every... ...towards our ASSOCIATES, CUSTOMERS, SUPPLIERS & COMMUNITY.... ...Representative, Don Ramon based in the state of Texas , preferably...Full timeTemporary workWork at officeLocal areaRemote workWeekend workAfternoon shiftEarly shift- Market Development Representative, Don Ramon (Texas) Established in 1989, Morales Capital... ...to provide exceptional service to its business partners.... ...RESPONSIBILITIES towards our ASSOCIATES, CUSTOMERS, SUPPLIERS & COMMUNITY.... ...Representative, Don Ramon based in Texas, preferably...Full timeTemporary workWork at officeLocal areaRemote workFlexible hoursAfternoon shiftEarly shift
$71.6k - $119.4k
...Qualified candidates must reside in Texas, due to the territory.... ...& Professional, which serves customers in more than 150 countries with... ...provider of information-based analytics and decision tools... ...online with its Lexis® and Nexis® services. U.S. National Base Pay...Full timeLocal areaImmediate startWork from homeWorldwideFlexible hoursLexisNexis Legal & Professional®
Texas2 hours ago- ...locations in London, Texas, the UAE and... ...commitment to technical underwriting supports our... .... Markel's customers are the most valuable... ...facilitating the overall servicing of accounts.... ...business units. Represent the team with... ...accounts.• Position is based in Dallas,...Full timeWork at officeLocal areaWork from homeShift work
Markel Inc
Houston, TX17 hours ago - ...Sales Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint... ...countries. We deliver Customer Experience (CX), Business... ...time. Starting compensation is based on experience, and we offer...Full timeTemporary workCasual workWork at officeLocal areaRemote work
- ...Team Position Location: Sherman, Texas. Pay Range: Based on Experience Monday – Friday, 1st... ...Production, Special Orders and Purchasing, Service, Installed Sales, EWP (engineered... ..., Processing, and Monitoring) Customer Service Coordination of Production...Full timeContract workWork at officeMonday to FridayFlexible hoursDay shift
Contract Lumber
Sherman, TX4 days ago $16 per hour
Part‑Time Call Center Representative - Texas Address Houston, TX, 77024, US Compensation $16.00/hour *** IF... ...expand your expertise, and contribute to our customer‑first mission. If you're driven to deliver outstanding service and want to be part of a team that values...Part timeLive inRemote workShift workWeekend work- ...Join to apply for the Underwriting Specialist role at... ...general agency in South Texas. Since 1997, we\'ve... ...documents to our customers and agents Provide world-class customer service to our agents Understand... ...package. The base salary range represents the anticipated low...Full timeWork at officeLocal areaFlexible hours
Pronto Insurance
Brownsville, TX17 hours ago $20 per hour
...Client Support Representative (AI Patient Access Specialist) This role... ...screens simultaneously. Customer service experience (at least 6 months... ...This is a remote position based in the United States. Candidates... ...: Florida, North Carolina, Texas, Utah, South Carolina,...Remote jobContract workTemporary workInternshipWork at office$175k - $225k
Texas, United StatesSales - Sales /Fulltime /RemoteOver 50,000 customers globally trust our end-to-end, cloud-driven networking solutions... .... They rely on our top-rated services and support to accelerate... ...Executive with established account base, strong regional Customer and...Full timeLocal areaWork from homeFlexible hours- ...Corporation in Plano, TX is seeking an Underwriting Support Specialist to serve as a resource... ...underwriting team, handling day-to-day client servicing and processing transactions not... ...pursuit of an insurance designation (AINS). Base salary is disclosed with a 5% incentive....
- SoFi is seeking an experienced underwriting professional based in Frisco, Texas, to provide essential support across Sales, Operational, and QA teams. The... .... Join SoFi to contribute to an innovative financial services company committed to an inclusive culture and equal employment...
- ...employees spans London, Texas, the UAE and... ...technical underwriting with experienced... ...facilitating the overall servicing of accounts and... ...business units, representing the team with professionalism... ...operations, meet customer needs, and... .... Position is based in Dallas,...Work experience placementLocal areaShift work
- Momentum Media Inc in Austin, Texas is seeking Customer Service Representatives to join our rapidly growing marketing team. Successful candidates will participate... ...compensation package, including guaranteed weekly base pay and bonus opportunities. We emphasize hands-on...Weekly pay
- ...your retail experience to exceed customer expectations. Create an... ...Hours are part time and will vary based on business needs. You must... ...drug coverage and vision services. Once eligibility criteria is... ...Store Associate - Houston, 6286, Texas City, TX Brand:...Contract workPart timeFlexible hoursAfternoon shift
adidas
Texas City, TX17 hours ago $70k
...Sales Development Representative (Merchant... ...Person) Compensation: Base Salary: $70,000 +... ...guiding them through underwriting and compliance.... ...new to merchant services, don't worry. We'... ...East Austin, Texas Ready to Join... ...success of your customers, we'd love to hear...Full timeEasy Pay Direct
Austin, TXa month ago$111k - $159k
Job TitleImmunology Sales Specialist (Texas City) - Rheumatology Pulmonology NeurologyRequisitionJR... ..., etc.Develop and/or maintain permanent customer records.Complete assigned administrative... ...such duties asrequired.The expected base pay range for this position is $111K - $1...Permanent employmentFull timeWork at officeLocal areaRemote workNight shift$100k - $150k
...how the Professional (Senior) Sales Representative, Respiratory - Northeast Texas role will make an impact:Key... ...sales presentations to all targeted customers.Achieve quarterly sales goals within... ...Senior Professional leveling will be based on years of related professional...Full timeWork at officeLocal areaRemote workWorldwide$120.96k - $181.44k
...Consultant - Cardiorenal - Northeast Texas PURPOSEThe Primary Care &... ...an integral part of the Area Customer Squad, collaborating closely... ...Marketing, Market Access, Patient Services, and other internal partners,... .... The position is residence based and the candidate must live within...Local area- Description Job Description: Customer Service Specialist (Trading Desk) Do... ...resources inspiring? Then Texas Precious Metals is right for... ...questions Assist and represent clients through the entire purchase... ...Work Environment: Office‑based role with occasional exposure...Work at office
$70k - $80k
...Aesthetic Territory Sales Representative We are currently seeking an... ...join our dynamic team in North Texas. This position is designed... .... Provide exceptional customer service and support throughout the sales... ...and Benefits Base salary: $70,000 - $80,000, commensurate...Dental Medical Careers, Inc.
Dallas, TX1 day ago- Markel Corporation is looking for an individual to support underwriting in their Energy & Power Division. This role, based in Texas, requires excellent communication and organizational skills to manage account servicing and facilitate transactions. Applicants should hold a...
$22.88 per hour
...of our team, you’ll redefine customer service, creating meaningful... ...efforts on existing customer base. May be responsible for leading... ...functions listed below are representative of duties performed by this... ...Location: Richardson, Texas AT&T and its subsidiaries...Hourly payFull timeWork at officeLocal areaRelocationRelocation packageWeekend workAfternoon shiftAT&T
Richardson, TX4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Underwriting Customer Service Representative - Texas Based. Be the first to apply!
Related searches
- spanish customer service representative Texas
- airport customer service agent Texas
- career services representative Texas
- customer service officer Texas
- at home customer service representative Texas
- bilingual customer service representative spanish english Texas
- customer service representative no experience Texas
- full time customer service associate Texas
- part time customer service representative work from home Texas
- customer associate Texas