Retail Sales Associate (N Oliver #16)

Job Description

Job Description

ORGANIZATION: 

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Retail Sales Associate to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability: We commit to practices that support environmental,socialand economic strength.
• Ethics:We upholdhigh standardsof honesty,integrityand fairness in all business dealings.
• Respect:We treateverindividual with dignity,careand sincerity to buildan equitableenvironment.
• Voice: We listen to each other, valuefeedbackand advocate for our communities.
• Inspiration:We motivate,encourageand energize individuals to be their best through leadership and vision.
• Community Engagement:We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT: To transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: Provides assistance in the day-to-day duties of cashier or clerk for a Goodwill store. To fulfill Goodwill’s mission statement 

SUPERVISION RECEIVED: District Manager, Store Manager, Asst. Store Manager & Team Leader

SUPERVISION EXERCISED: None.

QUALIFICATIONS/EDUCATION: No minimum qualifications set.

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES: Teamwork, Accuracy, Customer Service, Quality, Fashion Sense, Ethics and Trust, Product Knowledge, Oral Communications, Safety and Security.

JOB COMPETENCIES: Sorts clothing and textiles items. Hangs clothing and puts out wares or other saleable items. Visually inspects clothing and performs stock rotation. Cleans store which includes wares shelves, floor, restrooms, etc. Responds to customer requests in person or on the phone. Assists with receiving donations. Operates cash registers, makes change and bags merchandise.

ESSENTIAL FUNCTIONS:

• To help keep the store clean and attractive.
• To provide excellent customer service at all times.
• To ring sales on the cash register, make correctchange, and bag merchandise.
• To change hanging merchandise as needed.
• To pull merchandise as instructed.
• To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing storereport, making dailydeposit,maintainingemployee purchase forms.
• Sortsclothing andtextilesitems. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitlyinspectsitems. Judgeswhether or notitemis salable using criteriaestablishedby company policy and procedure. Places unassailable items (salvage) into appropriatecontainerwhich may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” ontotable. Sort number andquality totextile items as specified by departmental procedure and policy.
• Hangs clothing items as soon as quality has beenestablished. Visually inspects item to determineappropriatetype of hanger. Reaches with one arm to obtain correct plastichangerbetween 9” and 15” long-which may or may not have metal clips. Placesitemon hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastensitemasappropriate, according to departmentalprocedure. Turns around to place hung item on rack approximately 60” high.
• Visuallyinspectsclothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reacheswith arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and placeshangerintocontainerwhichisapproximately 12to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet.
• Pushes rolling rack approximately 60” high and 72”long ofhanging clothing items as far as 50 feet tosalesfloor. Reaches with arms to remove clothing items onappropriate rackson sales floor asdeterminedby company policy and procedure.
• Cleans wares shelves which are approximately 60” and, in sections, 4’ wide.Dustsshelves, manuallyremovesbroken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to areadesignatedfor trash in the production which may be as far as 75 feet from the sales floor.
• Reachesinto carts or boxes 12 to 40 inches from the floor. Manuallyremoveswares and electrical items weighing less than 1 to 15 pounds. Places itemon shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushesempty carts back to production area as far as 75 feet fromsalesfloor.
• Answerstelephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refersotherrequisitions to store manager.

• Assistsindividuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Acceptsdonations handed by donor or walks to donor’s vehicle andremoves