Program Coordinator

Program CoordinatorLevel: EntryDepartment: Community Housing Programs (HOME TBRA)Reports to: Program Manager (HOME TBRA)Salary Range: $22/hr to $25/hr Location: Chantilly, VAFLSA Status: Non-ExemptAbout Us:Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grown to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 200 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.)About the Role:The Home TBRA Admin Support Coordinator works under Program Manager to assist with day-to-day administration duties to ensure the program is running efficiently and smoothly. This role requires strong attention to details, being organized, and must know how to use Microsoft word, excel, outlook. Must be able to work in a fast-paced environment and meet deadlines.Responsibilities:Records Management and Documentation:Assist in collecting required documentation from clientsCreate the client's physical fileDigitize paper files and documents into SH SharePointAssist in collecting necessary forms and documents from landlordsEnsure files are complete, accurate, and accessible to authorized staffAssist with maintaining consistent file organization and documentation standardsFinancial Assistance Support:Coordinate application fees and assist with submitting applicationsPrepare check request packets for new clients and submit regular rent requests to ensure rental assistance is submitted in timely mannerUpdate and maintain financial tracking spreadsheets to ensure rent requests and payments are accurately recordedDeliver checksGeneral Program Support:Assist in scheduling intake, meetings, housing viewings, and inspectionsAssist in completing barriers and housing needs assessmentAssist with conducting housing search; communicate with landlords, making cold calls and share results with Program ManagerMonitor for upcoming recertifications and notify Program Manager when recertification is dueMaintain confidentiality of client, financial, housing, and program information.Perform other duties as assigned to support the effective operation of the TBRA programAbout You:Associate's degree preferred; a high school diploma combined with relevant professional experience may be substitutedAbility to prioritize competing priorities and make sound judgementsAbility to advocate, assist in problem-solving, and achieve results for familiesStrong written and oral communication skillsStrong organizational and time management skillsValid Driver's License and reliable transportationFlexibility to work outside of normal business hours when needed