Retail Customer Service Associate Full Time

Job Summary Full Open Availability Required. Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Key Responsibilities Deliver service excellence through all points of contact, greeting, assisting, and thanking members promptly and professionally. Resolve and deescalate member concerns in a courteous manner, escalating issues to management when necessary. Maintain and exhibit a clear understanding of merchandise protection procedures and shrink alert protocols. Review and maintain the AP Alert Binder according to AP standards. Follow BEST procedures (bottom of the cart, electronics, self‑checkout, and thanking the member) including cross‑checking merchandise to member register receipts and verifying high‑value items. Record register receipt discrepancies and notify front line to rectify immediately. Audit Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures. Inspect repack articles to ensure repack awareness guidelines are followed. Monitor member and visitor traffic entering and exiting the club. Respond to Electronic Article Surveillance (EAS) alarms according to established procedures. Maintain high safety standards for members and team members. Inspect bags, backpacks, briefcases, and lunch boxes of team members, members, and vendors as they leave the building. Process empty water jug return vouchers for members. Maintain all club policies and procedures and perform other duties as assigned, including working in other departments as needed. Attend regularly and maintain consistent attendance. Qualifications Strong interpersonal skills and attention to detail. Basic math skills preferred. Ability to use a smart handheld device. Must successfully complete required training and certification processes. Must be employed with the company for at least 6 months. At least 18 years of age, except in the following states: Indiana – 19 years of age Delaware – 21 years of age Work Conditions All time is spent standing and moving about on hard surfaces. May require bending, pulling, reaching, stooping and climbing ladders/step stools. May require occasional lifting up to 30 lbs. Exposure to both indoor and outdoor temperatures. Benefits Weekly Pay: Get paid every week. Free BJ’s Memberships: Complimentary Club Card Membership plus a free Supplemental Membership for a household member. Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits: Three medical plans with optional dental, vision, HSA, and flexible spending account options. 401(k) Retirement Savings Plan: Company match available to team members 18 and older. Employee Stock Purchase Plan: 15% discount on BJ’s common stock purchases. Pay Range Starting from $16.25 per hour. Salary may vary by location, education, experience, and qualifications. #J-18808-Ljbffr