Event Housekeeping - Comerica Park

Job Summary If you enjoy the outdoors and being surrounded by Baseball, this seasonal job is for you! The Comerica Park Event Housekeeping staff delivers optimum service to fans in a friendly, pleasant, and professional manner through various contact points. They provide fans with a clean and safe ballpark environment. Key Responsibilities Assign to specific locations and maintain proper ballpark cleanliness standards. Follow all guidelines applicable to ballpark and restroom cleanliness. Monitor assigned area for cleanliness and safety, addressing concerns with supervisor or management. Maintain all aspects of restroom cleanliness and preparedness during games and events—including stocking and wiping down dispensers, cleaning and disinfecting all fixtures (toilets, urinals, sinks, baby changing tables), keeping floors clean and dry, and disposing of trash. Respond to internal radio calls for clean‑ups around the ballpark, including wet and dry spills, trash removal, water clean‑up, biohazards, and bloodborne pathogens. Maintain concourse/ballpark cleanliness, including trash disposal, wiping down surfaces, sweeping/mopping the concourse as necessary, squeegeeing standing water to keep the environment safe, and picking up and disposing of trash left inside or outside the perimeter that cannot be swept. Proactively address guest needs by answering questions, providing directions, and offering information about the ballpark and surrounding areas; never avoid a guest or leave a question unanswered. Respond to and resolve guests’ questions, concerns, complaints, or suggestions in a professional and polite manner. Recognize and respond effectively in emergency situations. Enforce policies, rules, and regulations of the ballpark. Provide a positive ballpark experience for all guests and colleagues at Comerica Park. Minimum Knowledge, Skills, and Abilities Must be 18 years of age. Strong interpersonal skills and excellent customer service orientation, with the ability to proactively engage guests, colleagues, and management. Strong observational skills to identify guest needs and ensure a memorable experience. Attentive to guests’ needs, with full knowledge of all policies, services, and facility locations (staff will be trained). Ability to stand for long periods of time and work in various weather conditions, sometimes extreme. Ability to work long hours, including days, nights, weekends, and holidays, and to report to work 2‑2½ hours prior to game time. Average event length of 5–7 hours per event; hours vary with game length, weather delays, and extra innings. Reliable transportation and the ability to lift 20 pounds or more. Understanding of products and chemicals used in the cleaning process and willingness to learn about disinfecting chemicals and procedures. Must be able to work events beyond baseball, such as concerts, high school games, charity walks, and large‑scale concerts, throughout the year including the off‑season. Must be a member of the Service Employees International Union after working 30 games. Background checks will be performed on all candidates offered a position. Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. #J-18808-Ljbffr