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IT Manager

Revel Staffing

Fort Myers, FL

Job Description

Job Description

IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.

Key Responsibilities

  • Manage IT help desk operations and support ticketing system
  • Oversee hardware, software, systems, and user-support processes
  • Support network, infrastructure, and endpoint performance
  • Troubleshoot technical issues across departments
  • Maintain IT documentation, system logs, and support procedures
  • Coordinate with vendors for system updates, support, and technology services
  • Track IT performance metrics, service levels, and recurring support issues
  • Improve user experience through timely, professional technical support
  • Identify opportunities to streamline IT workflows and reduce manual workload
  • Maintain confidentiality and comply with healthcare privacy and security standards
  • Perform additional IT-related duties as assigned

AI & Automation Responsibilities

  • Implement or support AI-powered help desk and ticket-routing systems
  • Automate repetitive IT support tasks where appropriate
  • Use AI tools for diagnostics, documentation, reporting, and system monitoring
  • Continuously evaluate opportunities to improve IT efficiency through automation
  • Support responsible use of AI tools in alignment with privacy, security, and organizational policies

Qualifications

  • 2+ years of IT support, systems administration, or related technical experience
  • Experience managing help desk or technical support environments
  • Knowledge of networking, systems administration, endpoint support, and troubleshooting
  • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
  • Ability to automate repetitive IT support processes
  • Strong documentation, organization, and communication skills
  • Ability to work effectively in a fast-paced, on-site healthcare environment
  • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
  • HIPAA training/certification required 
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Vacancy posted 13 days ago
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