Security Guard/Night Concierges

You. Belong. Here. At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere! If That's Not Reason Enough, As a Certified Great Place To Work For 8 Years In a Row, We Proudly Offer Eligible Team Members Medical, Dental and Vision benefits Company-paid Life Insurance and Voluntary Disability Generous Paid Time Off (PTO) Plan and paid holidays 401(k) Retirement Savings Plan with company match You deserve to be part of our thriving culture! Responsibilities The Security Guard/Evening & Night Concierge supports the community in maintaining a safe and secure environment during evening and nighttime hours. He/she also serves as an ambassador for the Community and may execute receptionist, housekeeping and light maintenance responsibilities to assist in the operation of the Community. Provides positive first impression to all who enter the Community. Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate. Greets all visitors in a friendly, courteous, and professional manner. Screens and requires visitors to “sign in” at reception desk and manages entry/exit. Notifies Residents of visitors. Instructs Resident’s visitor according to Resident’s instructions. Assists managers with various clerical responsibilities. Pages staff wearing beepers, as necessary. Hands out maintenance requests forms and passes them onto Environmental ServicesDirector. Keep front desk and lobby area neat and organized. Is familiar with and follows all emergency and safety equipment including security cameras, phones and life safety systems. Secures all areas of the building, checking for open doors and any unusual activity. Makes frequent scheduled rounds of interior and exterior of community during shift and addresses any issues presented. Responds to emergencies as directed and per policy. Completes assigned housekeeping and light maintenance tasks as assigned. Follows shift task assignments as provided. Understands all safety policies and procedures. Communicates effectively with Business Office Manager and other staff. Immediately advises Business Office Manager, Maintenance Director and General Manager of any changes in physical and/or mental health of Resident immediately as well as any physical plant or other safety emergencies. Performs other duties as necessary Qualifications High School Diploma required. Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities. Prior experience in working with public Requires considerable initiative and judgment. Must be able to work flexible hours and participate in holiday activities. Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls. Strong organizational, oral, and written communication skills. Experience and ability to handle housekeeping and light maintenance tasks assigned. Self-motivated and ability to work with minimal supervision. Must possess the ability to communicate effectively with all levels of management, employees and outside contacts. Customer service orientation. A proven team player. Physically able to bend and reach. Physically able to sit for extended periods of time. Physically able to lift up to 40 pounds at times Miscellaneous May have their picture taken and image used in social media or community advertising. May be video recorded from devices installed by families in residents’ apartments. Required to work weekends and holidays as assigned. May be required to work on shifts other than the one for which hired. May be required to work extended hours (up to 16 hours per day). May be exposed to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B & C viruses. Could be subject to hostile and emotionally upset Residents due to mental status. Background, criminal, and drug tests as required by HR policies and procedures. May be asked to submit to random drug test during employment. #J-18808-Ljbffr AgeWell Senior Living