Program Manager

Description OpX Leader Learning & Development is seeking a Program Manager to serve as the single-threaded L&D leader within network PMO processes across 200+ SSD and GFC sites. You will build the project management mechanisms that ensure every training solution is sized correctly, delivered on time, meets quality standards, and demonstrates measurable business impact. Description OpX Leader Learning & Development is seeking a Program Manager to serve as the single-threaded L&D leader within network PMO processes across 200+ SSD and GFC sites. You will build the project management mechanisms that ensure every training solution is sized correctly, delivered on time, meets quality standards, and demonstrates measurable business impact. This role owns the intake gate, the project sizing matrix, ASANA as the PMO tool, and the metrics framework connecting training to operational outcomes. You will represent the entire L&D organization to external stakeholders up to VP level, communicating capacity, timelines, and the state of L&D with credibility and business acumen. This is not a maintenance role. You are building the PMO infrastructure, creating the formalized link between training delivery and business results, and establishing L&D as a strategic, data-driven function. Key job responsibilities Serve as the single-threaded leader for L&D within network PMO processes across SSD and GFC, integrating seamlessly into existing Operations PMO mechanisms Own the L&D project intake process, serving as the first gate to make go/no-go decisions on whether training is the appropriate solution for business needs Create, own, and maintain the L&D project sizing matrix that maps business need and complexity to recommended training solutions (job aid, e-learning, ILT, blended, etc.) and communicates expected timelines to stakeholders Build and manage ASANA as the L&D PMO mechanism, ensuring all programs and projects are captured, reviewed on cadence, and deliverables and timelines are met Develop internal processes for weekly project reviews, milestone tracking, and escalation paths Build a metrics and tracking system for on-time completion, training effectiveness, and business impact of L&D solutions Ensure every L&D solution meets internal quality and design standards through standardized content review and approval processes Represent the full L&D organization to external stakeholders, communicating solution timelines, capacity, and the state of L&D to partners up to VP level Able to influence without authority across multiple stakeholder groups Align with CLS content management and branding standards, developing a strategy to ensure all content is housed in CLS Content Studio Advocate for L&D value and demonstrate the success of training solutions through data-driven PMO reporting Maintain flexibility to prioritize and support business-need initiatives as they arise A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale. Basic Qualifications 5+ years of program or project management experience 5+ years of cross functional project delivery experience Experience defining program requirements and using data and metrics to determine improvements Experience implementing repeatable processes and driving automation or standardization Experience owning program strategy and end to end delivery Preferred Qualifications PMP certificate Experience managing, analyzing and communicating results to senior leadership Experience using business metrics and training data to track, trend, and manage the impact of training efforts Experience designing and developing training materials in all modalities including ILT, e-learning and video Experience with Asana Project Management Platform, or proven experience with a similar intake and project management tool Experience with Learning Management Systems (Amazon Learn or similar LMS back-end administration) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at USA, MI, Detroit - 127,200.00 - 172,100.00 USD annually USA, TX, Fort Worth - 127,200.00 - 172,100.00 USD annually USA, TX, Irving - 127,200.00 - 172,100.00 USD annually USA, TX, Richardson - 127,200.00 - 172,100.00 USD annually Company Amazon.com Services LLC Job ID: A10480201 #J-18808-Ljbffr