Member Engagement Coordinator

Job Description

Job Description

Overview

The YMCA of Greater Kansas City is seeking a Member Engagement Coordinator to help grow and strengthen our community through meaningful connections and exceptional member experiences. This role plays a key part in membership growth, member retention, and engagement, leading a welcoming environment where members feel valued, supported, and inspired. This position will primarily work evenings and weekends.

Working closely with center leadership, the Member Engagement Coordinator supports daily sales efforts and helps create positive first impressions for everyone who walks through our doors. This position is ideal for a leader who enjoys building relationships, coaching associates, and connecting people to programs that improve health and strengthen community.

Benefits:

• Free YMCA household membership
• Comprehensive health insurance (medical, dental, vision)
• Employee Assistance Program with mental health resources
• YMCA Retirement Plan
• Paid time off

OUR CULTURE:

The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven . We don’t just show up, we show up with purpose. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.

Responsibilities

Membership Growth & Sales

• Drive membership growth through strong sales, prospect follow-up, and engaging center tours.

• Respond promptly to membership inquiries and follow up with prospective members to convert interest into enrollment.

• Maintain a strong understanding of membership pricing, programs, and services to confidently communicate value to prospective members.

• Support membership recruitment and retention initiatives.

Member Experience

• Foster a welcoming environment and deliver exceptional member service at the Welcome Center.

• Support and implement the YMCA’s Membership Engagement and Enrollment programs to enhance the member journey.

• Collaborate with center teams to improve the overall member and participant experience.

• Maintain a clean, organized, and professional Welcome Center area.

Team Leadership

• Recruit, train, and supervise the Member Engagement team and volunteers.

• Provide coaching and onboarding to ensure strong member engagement, tours, and enrollment practices.

• Ensure the team maintains required certifications and training standards.

Community Outreach

• Represent the YMCA at community events, local partnerships, and outreach opportunities to promote the Y’s mission and programs.
• Build relationships with schools, civic organizations, faith communities, and local partners to increase awareness of YMCA programs.
• Maintain strong communication between the membership team and other departments to ensure seamless member service.

Operations & Reporting

• Track and review membership metrics including calls, tours, enrollments, and retention trends.
• Assist leadership in maintaining efficient Welcome Center operations and budget awareness.

Qualifications

• 18 years of age or older.
• High school degree or equivalent.
• Minimum of three years’ experience in customer service, sales or marketing preferably in a membership setting.
• Experience with meeting or exceeding sales goals.
• Strong computer skills required.
• Highly organized, detail, and goal oriented.
• Excellent oral and written communications skills including public speaking.
• Ability to make independent and sound decisions in a fast paced environment.
• Proven experience in sales campaigns and/or strategies.