Technical Support Analyst I

Job Description

Job Description

Keep Systems Running. Keep People Supported. Make an Impact.

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Primary Schedule: Full-Time | Mon - Fri, 8:00 AM - 5:00 PM

Hiring Range: $27.45 - $31.57 per hour

Position Close Date: Open Until Filled

Are you the go-to person when technology goes sideways? Do you enjoy solving problems, helping people, and making systems run smoother than ever? The Puyallup Tribal Health Authority (PTHA) is looking for a Technical Support Analyst I who brings both technical expertise and a customer-first mindset to support our healthcare environment.

In this role, you’ll be more than just IT support — you’ll be a trusted partner to staff, ensuring the technology behind patient care is reliable, secure, and efficient.

What You’ll Do:

• Provide first-level technical support by responding to Help Desk requests, documenting incidents, troubleshooting issues, and ensuring timely resolution or escalation. 
• Install, configure, maintain, and support computer hardware, operating systems, office productivity software, and peripheral devices throughout the organization. 
• Analyze, diagnose, and resolve hardware, software, network, and application issues to maintain system performance, reliability, and user productivity. 
• Create, modify, and maintain user accounts, access permissions, and related system documentation across multiple business applications. 
• Perform routine system maintenance, including software updates, security patches, computer imaging, deployments, and desktop refresh activities. 
• Train and support end users on organizational software applications, hardware, and technology best practices to improve efficiency and user adoption. 
• Maintain accurate technology documentation, including service desk records, hardware and software inventory, licensing, warranties, and monthly operational reports. 
• Research emerging technologies, recommend system improvements, and provide administrative support to ensure efficient operation of the Information Technology department. 

What You Bring:

• Associates degree in an IT-related field and a minimum of two (2) years' experience in a computer related field OR f our (4) years' experience in a computer related field.
• Minimum two (2) years of PC troubleshooting experience
• Minimum two (2) years of end-user support experience
• Required Certification: Microsoft Specialist certification in current Windows OS -OR two (2) current CompTIA certifications

Why PTHA?

We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Experience a strong support system and inclusive team culture

PTHA Employee Benefits:

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (1) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

If you’re ready to use your IT skills to support people, purpose, and community, we invite you to apply and be part of something meaningful.

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.