Wireless Technician

Mobile Wireless TechnicianJoin a team responsible for delivering secure, reliable mobile communications that support mission-critical government operations. As a Mobile Wireless Technician, you will provide exceptional customer support while managing the full lifecycle of enterprise mobile devices for a large federal organization. You'll play a key role in ensuring personnel have the mobile capabilities they need to accomplish their mission, supporting thousands of wireless service requests each month.Provision, configure, deploy, replace, deprovision, archive, and manage enterprise mobile devices including smartphones, tablets, MiFi hotspots, and SIM-only devices.Deliver and exchange mobile equipment across multiple customer locations while ensuring devices are configured and operational before issuance.Manage wireless service requests throughout the device lifecycle using major carrier management portals (AT&T, Verizon, and T-Mobile), Apple Business Manager, Mobile Device Management (MDM) platforms, and enterprise asset management tools.Configure user accounts, activate new devices, modify service plans, troubleshoot hardware and software issues, and provide end-user training and technical support.Support approximately 2,400 monthly mobile service transactions while maintaining high levels of customer satisfaction and operational readiness.Perform mobile data retention and archival activities using industry-standard forensic tools, supporting device refreshes, records recovery, and secure data preservation.Execute secure device sanitization and disposition procedures, including removal of security locks, enterprise enrollment, activation services, and user data prior to retirement or reassignment.Monitor wireless service events, outages, and operational issues; document incidents within ServiceNow and support incident management activities through resolution.Track wireless utilization trends and provide reporting to support operational planning and service optimization.Maintain accurate asset accountability by completing property transfer documentation and updating enterprise asset management systems in accordance with organizational policies.Coordinate warranty repairs with device manufacturers, including diagnostics, repair tracking, testing, and validation before returning equipment to service.Support enterprise cybersecurity requirements by ensuring mobile devices remain compliant with security configuration baselines and applicable government cybersecurity standards.Work collaboratively with internal support teams, service providers, and vendors to ensure timely delivery of mobile communications services.Active Secret Security Clearance.Strong customer service skills with a commitment to delivering a positive end-user experience.Excellent analytical, troubleshooting, and problem-solving abilities.Ability to prioritize multiple tasks and perform effectively in a fast-paced operational environment.Strong written, verbal, and interpersonal communication skills.Experience researching and resolving hardware, software, and mobile device issues.Ability to communicate technical concepts to both technical and non-technical users.Self-motivated, detail-oriented, and capable of working independently.Collaborative team player with a strong sense of ownership and accountability.Education (preferred, but not required)Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education, certifications, and professional experience.ExperienceThree (3) or more years of experience supporting enterprise mobile communications, wireless device management, desktop support, or a similar IT operations role.Experience supporting federal government or Department of Defense environments is preferred.Experience with Mobile Device Management (MDM) platforms, Apple Business Manager, ServiceNow, enterprise asset management systems, and commercial wireless carriers is highly desirable.group id: 10237862