Assistant Manager

Assistant Manager - Eye Contact Madison West

General Job Description & Responsibilities

This is a position that carries a great deal of broad responsibility for ensuring the highest-quality client service and patient care at the practice. You will help to oversee other staff to ensure an exceptional client experience. Primary responsibilities include overseeing day-to-day operations of the practice, including:

• opening and closing
• patient scheduling
• patient/client relations
• quality assurance
• optical sales
• mentoring and coaching others

• guiding team to ensure excellent customer service and employee performance
• serving as a role model

Experience & Skills

Excellent customer service skills and personal presentation are also critical to this role.
You will work closely with the manager to ensure smooth practice processes, select eyewear, troubleshoot patient/client issues, and fit lenses. The ideal candidate will have 1+ years of experience and be:

• highly-organized
• extremely dependable
• experienced in optical practice operations
• experienced in optical sales
• familiarity with optical/eyewear/fashion trends
• able to think and act quickly on your feet and identify emerging issues before they become "issues"

Other Duties & Information


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.

Status: Full-time (FT)

Exemption: Non-exempt

Department: Management