IT Technical Support Specialist

IT Technical Support SpecialistThis support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.Objectives of this roleMaintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardwareHandle business-critical IT tasks and system improvementsEnable faster and smarter business processes and employee productivityResearch and evaluate emerging technologies, hardware, and softwareServe as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.ResponsibilitiesInstall, configure, and support workstation software, hardware, printers, and phonesAnalyze staff needs, identify vulnerabilities, and boost efficiency and accuracyExecute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlesslyImplement applications and software upgrades and troubleshoot any performance issuesTrain employees in using software and hardware, and provide technical support when neededRequired skills and qualificationsKnowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.History of working in an Active Directory domain environmentProficient at software installs and troubleshootingSome networking knowledge, along with the ability to troubleshoot network issues from the command line.Skill MatrixSkill - Required No. of Years - Actual Years of ExperienceKnowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc. - 3 YearsAbility to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc. - 3 YearsExperienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. - 3 YearsActive Directory domain environment - 3 YearsProficient at software installs and troubleshooting - RequiredSome networking knowledge, along with the ability to troubleshoot network issues from the command line. - RequiredAbout UsInterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.