Night Auditor

Description Essential Duties and Responsibilities This is a hybrid Front Desk/Night Audit position consisting of two (2) Night Audit shifts and two (2) PM Front Desk shifts per week, for a total of 32 hours per week. Team members must be able to perform the duties of both roles and work independently during overnight operations. Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly. Registers and processes guests upon arrival and departure. Demonstrates telephone courtesy and professionalism. Attentively listens to guests and anticipates additional needs or concerns. Maintains a clean and professional appearance of public areas and the hotel office. Uses appropriate selling techniques to maximize revenue and occupancy. Completes daily management and operational reports. Ensures all guest accounts are complete and accurate. Performs Night Audit procedures, including balancing daily transactions, reconciling accounts, posting charges, and preparing required reports. Ensures accurate and timely completion of all end-of-day and overnight financial processes. Demonstrates a working knowledge of all services and facilities of the hotel and local area. Complies with the hotel's standard operating procedures and policies. Assists in monitoring and upholding procedures for the safety and security of guests, hotel property, and team members during all shifts. Assists team members and other departments as needed to contribute to operational efficiency. Delivers amenities and general assistance to guests as requested. Maintains accurate records and communicates important guest, operational, and maintenance information between shifts. Performs additional responsibilities as assigned by leadership. Requirements Qualifications Strong interpersonal and communication skills. Strong organizational skills and attention to detail. Ability to work both PM and overnight shifts, including independently during Night Audit operations. Basic math, accounting, and computer skills required. Ability to handle stressful situations with poise and professionalism. Conducts work-related functions in a professional manner. Ability to maintain confidentiality of guest and hotel information. Prior front desk or hotel experience preferred; Night Audit experience is a plus. #J-18808-Ljbffr Fairfield Inn - Aurora