Program Director-HB563401

Job Description

Job Description

JOB SUMMARY:
The Program Director has overall responsibility for the operations of the facility coordinating all aspects of the operations, clinical components and interfaces with DHS. The Director would be responsible for the adherence to all DHS, NYS and NYC regulations affecting shelter operation.

ESSENTIAL TASKS:
To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

Provides Oversight and Supervision to Clinical Services:
1. Oversees the delivery of program services to residents, oversees the development, implementation, and review of treatment plans to address issues of homelessness, joblessness, mental illness and substance abuse.
2. Provides clinical oversight of program assessment and services provided by the staff to residents to ensure the quality of the services and to ensure that services meet or exceed regulatory guidelines; monitors counseling performed by staff either individually with a resident or in groups to evaluate the quality of the service.
3. Ensures staff is obtaining information, such as medical, psychological, and social factors contributing to the resident’s situation, and that the staff is evaluating the resident's capabilities, strengths, needs, abilities and preferences.
4. Regularly directs the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plans reviews, assessments, medical records, and progress notes; responsible for the accuracy of data entered into a computer data base or manual records.
5. Informs staff regarding the types of clinical services, recreational activities, and ICL programs available.
6. Reviews crisis intervention procedures with residents and staff; reviews nonverbal and verbal crisis intervention techniques to be used with each individual resident and staff-actions during a crisis.
7. Informs staff of community resources and ensures that staffs are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident.
8. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy.
9. Regularly directs meetings concerning clinical issues.
10. Oversees the implementation of the NYS Opioid Overdose Prevention Program (NYSOOPP).

Directs and Supervises Personnel:
1. Establishes and maintains work schedules in accordance with agency policy and assignments of staff.
2. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department.
3. Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance.
4. Manages the completion of performance evaluations, recommends staff for the employee recognition award and promotions.
5. Conducts staff supervision in accordance with agency and division policy.
6. Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed.
7. Reviews authorized staff positions and personnel budget, submits Requests for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law. Recommends changes to authorized staffing patterns and personnel budget.
8. Ensures that staffs have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan.
9. Manages employee accident reporting and initial submission of workers' compensation claims.
10. Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination; responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed).
11. Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA.
12. Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.
13. Conducts employment interviews that meet federal, state, and agency regulatory guidelines.
14. Provides clinical supervision to the Intake Coordinators, Substance Abuse Counselor, Employment Specialist, Recreation/Exercise Specialist, Recovery Specialist, and Peer Counselors.
15. Provides administrative supervision to the Program Managers, Entitlements Counselor/Specialist, Facility Management Supervisor, and Office Manager.
16. Has on-call responsibility.

Maintains Property Safety and Accountability:
1. Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged.
2. Authorizes the purchase of supplies and equipment; properly secures all property and equipment.
3. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability.
4. Conducts regular inspections of resident rooms to ensure property accountability and serviceability.
5. Establishes key internal control procedures to ensure the safety, security, functionality and a well-kept appearance of the facility.
6. Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged.
7. Demonstrates willingness and ability to use and oversee the use of ICL-supplied equipment (e.g. computers, cell phones, telephone, fax, vehicles, etc.) during the course of business.
8. Oversees periodic testing of the facility’s emergency and business continuity plans.

Provides Quality Assurance Oversight:
1. Ensures compliance all applicable Federal and State laws, regulations and Department of Homeless Services and Veteran’s Administration policies and procedures.
2. Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals.
3. Coordinates with the Department of Quality Assurance and Improvement and the departments in the Administrative Division for staff assistance in the preparation for an audit.
4. Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement.
5. Conducts length of stay reviews in the weekly supervisory meeting with program managers, associate program managers, case manager supervisors, case managers, and peer counselors
6. Issues monthly reports characterizing the resident population by length of stay.
7. Identifies all residents who may require an extension of stay approval from DHS and supervises the submission of related filings.
8. Collects data and keeps documentation on vacancy, admissions, discharges, infractions, incidents, and illnesses on a daily basis and will gather from staff on a monthly basis statistics on service utilization and referral sources.
9. Reviews information collected from the program utilization review process on a quarterly basis, with paying particular attention to an aggregate review of unsuccessful and delayed discharges, and preliminarily determines the full scope of onsite services and offsite linkages that may be missing from the services mix.
10. Ensures the distribution and collection of resident evaluation surveys and other program evaluation materials and ensures that the findings of such efforts are made available to persons served and staff.

Assures Fiscal Control and Accountability:
1. Exercises control over the program budget through planning, prioritizing of spending, and monitoring of spending patterns.
2. Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval.
3. Manages resident/consumer funds program. Develops internal money management procedures.
4. Monitors census, entitlements, and collections to maximize revenue; maintains census at expected occupancy levels.

Promotes Involvement of Persons Served and Significant Others:
1. Educates staff in the benefits of consumer and family involvement, levels of consumer and family involvement, types of consumer and family involvement, nature of consumer and family involvement, and issues of working with consumers and families.
2. Develops a program strategy for working with consumers and families and develops activities that foster program consumer and family cooperation and coordination.
3. Fosters the development of consumer involvement committees.

Promotes Community Relations:
1. Promotes the benefits and role of Transitional Residence for Veterans in the local community; maintains liaison between local elected officials and community boards, educates citizens in the community on veteran’s issues as they relate to housing and employment.
2. Educates staff and residents on the importance of a constructive relationship with local elected officials, community boards, and community citizens.
3. Cooperates with other organizations in development of understanding and interest participating in long range plans to address the needs of veterans who are homeless.
4. Conducts an ongoing review of existing linkages with community providers and seek to extend the program’s linkages to improve the effectiveness and quality of the program; ensures that these data are reviewed and refined in focus groups with case managers and the residence advisory council to determine whether the information can be used to create a plan of action or, as necessary, advocacy to obtain additional service resources.
5. Promotes effective partnerships with the Department of Homeless Services and the Veteran’s Administration.

ADDITIONAL TASKS:
1. May conduct regular facility inspections to report repairs that need to be made.
2. May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations.
3. May review drafts, procedures, and job descriptions.
4. May be involved in hosting visitors from community, regulatory offices, and/or other agencies.
5. May be chairperson or member of an agency or division committee(s).
6. Performs other job-related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of the management process, especially as it applies to not-for-profit organizations
• Knowledge of Microsoft Office software
• Effective staff management skills: Planning, scheduling, assigning and directing of work; appraising performance; rewarding and disciplining; and addressing complaints and resolving problems.; selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, and controlling the essential work functions (e.g. developing performance standards, measuring results, taking corrective action)
• Effective organizational skills (e.g. planning, scheduling, prioritizing tasks, organizing and allocating resources)
• Financial/accounting skills sufficient to manage the program’s budget
• Effective presentation skills (e.g. prepare and deliver a written or spoken presentation with supporting materials)
• Effective college-level problem-solving skills
• Effective interpersonal skills
• Ability to work with diverse individuals
• Ability to work as a member of a team
• Ability to form teams to accomplish tasks
• Ability to make reasonable and sound evaluative judgments
• Ability to create, compose, and edit written materials, including business reports and correspondence
• Ability to read, analyze, and interpret general business periodicals, professional journals, financial reports, legal documents, technical procedures, or governmental regulations
• Ability to effectively and efficiently respond to questions from employees, board members, and members of the community
• Ability to present information to the board of directors, management, employees, and/or public group
• Ability to plan facility-wide activities (e.g. setting objectives, developing strategies to meet business goals, budgeting, developing policies and procedures, and organizing the functions necessary to accomplish the mission of ICL as addressed by Transitional Residence for Veterans)
• Veteran preferred for Veteran’s Shelter

QUALIFICATIONS AND EXPERIENCE
• Bachelor’s degree in a recognized mental health discipline (e.g. social work, psychology, education, rehabilitation counseling, nursing, etc.) plus at least 5 years of progressive supervisory responsibility in a human services setting.

•Masters degree preferred in a recognized mental health discipline (e.g. social work, psychology, education, rehabilitation counseling, nursing, etc.) plus at least 1-3 years of progressive supervisory responsibility in a human services setting.

• Preference will be given to military veterans’ positions in Veterans’ Shelters