Laptop Imaging Technician

Laptop Imaging Technician

Grant Thornton is a major Audit, Tax, and Advisory Services company offering a broad range of services in strategy and consulting, operations, technology and more across various industries.

In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ? and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.

In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices.

With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals.

Onsite 5 days/week in Downers Grove, IL - 3333 Finley Rd, Ste 700, in Downers Grove, IL, 60515

6 months with potential to convert to extend

Overview

Grant Thornton is seeking a detail-oriented and hard-working Laptop Imaging Technician to join our Laptop Depot team in a fast-paced, high-volume environment.

You will be responsible for imaging and configuring Windows laptops in bulk, ensuring each device meets company standards and is ready for deployment.

Responsibilities

• Image and configure Windows laptops in bulk using SCCM task sequences (initiation only).
• Perform first-time setup steps for new laptops, including required software and configuration.
• Assist with laptop refresh projects, including device replacement and data migration.
• Conduct quality control and assurance on all imaged laptops.
• Troubleshoot imaging issues (e.g., PXE boot), document findings, and escalate as needed.
• Accurately update tickets and asset management systems.
• Wipe retired assets and coordinate returns to leasing companies.
• Move and organize laptops on a large imaging bench (up to 60 laptops at a time).
• Schedule repairs with hardware vendors and process asset return packages.
• Collaborate as part of a 5-person team, reporting to the Laptop Imaging Depot Team Lead.
• Provide high-volume service while maintaining quality and attention to detail.
• Perform other duties as assigned.

Qualifications

• 5+ years of experience with Windows laptop imaging (SCCM task sequence experience preferred).
• Hands-on experience in IT support, desktop deployment, or similar technical roles.
• Strong troubleshooting and problem-solving skills.
• Fast typing or touch typing skills preferred.
• Ability to lift at least 50 pounds and move quickly between workstations.
• High attention to detail and ability to follow instructions.
• Excellent communication skills and ability to work in a team.
• Relevant IT certifications are highly desirable, such as:
• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• Microsoft Certified: Windows Client
• Any other industry-recognized IT certifications
• Business casual dress required.

Interview Process

• 30-45 minute technical interview with the Depot Lead and the Manager of End User Technology.