MBA Intern - AI Ops Transformation

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We are looking for a forward‑thinking MBA intern to join our Operations leadership team for the summer. This isn't a traditional "keep the lights on" ops role. We are using this as a pivotal moment to experiment: What happens when you apply a technical, agentic mindset to a mature Operations organization? You will report directly to the Head of Embedded Finance and act as a technical strategist, auditing our current workflows and designing the future state of our "Ops Engine" using AI and automation. Responsibilities Operational Audit & Gap Analysis: Partner with the existing leadership team to identify inefficiencies in current workflows, capacity planning models, and performance measurement frameworks. AI Transformation Roadmap: Evaluate and propose how Agentic Protocols can be integrated into daily operations. Can we build "Ops Agents" to handle routine tasks? Where can LLM‑based tools bridge the gap in our current tech stack? Workflow Automation: Design and potentially prototype automated solutions to help the team meet and exceed SLAs more efficiently. Performance Metrics Redesign: Rethink how we measure success in an AI‑augmented environment—moving beyond traditional volume metrics to value‑based output. Strategic Recommendation: At the end of the summer, provide a formal recommendation on how financial operations must adapt, roles and responsibilities, tools and technologies and structure. Requirements Current MBA Candidate: Currently enrolled in a top‑tier MBA program, ideally with a background in Computer Science, Engineering, or Data Science. AI Fluency (AI‑Pilled): This is a hard requirement. You must have a deep understanding of the current AI landscape (LLMs, agentic workflows, automation tools) and how to apply them to business problems. Operational Intuition: You can look at a messy manual process and immediately see the logic‑based framework needed to streamline it. Executive Presence: Ability to "lean in" with a senior team during a leadership transition and provide candid, data‑driven insights. Program Benefits Intern Cohort: While this role lives in Operations, you will be part of our broader Summer MBA Cohort (including our Product Management interns), providing you with a peer community and executive exposure. High Impact: You aren't just shadowing; you are helping define the profile of a future Director‑level hire and the roadmap for the entire department. Pay Rate : $51 USD per hour For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Toast