Medical Call Center Representative

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Patient Services Representative

Thank you for your interest in the Work From Home Patient Services Representative position at American Health Connection. AHC is a virtual healthcare call center with a remote team supporting a medical health system client to provide high volume patient scheduling and front office duties.

This is a regular, full-time position with virtual training and employee benefits, and is 100% remote. No contracts! No Camera! For more information, visit our website at Come join our team!

Patient Services Representatives communicate with patients via phone, accurately and timely schedule appointments based on provided protocols, pre-register patients and verify insurance. This is a virtual call center position, so you know when you disconnect the call, you are done with that task and on to the next one. All telephonic call center, no on-camera.

• Must have a minimum of one year of high-volume medical scheduling experience in a call center environment. Representatives can expect to handle 75+ calls back-to-back per shift. Medical front office experience strongly preferred. Telephonic call center, no on-camera.
• Electronic medical record system (EMR/EHR) experience.
• Proficient and self-sufficient on a desktop computer and have a sense of urgency in assisting patients.
• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
• The Patient Services Representatives must have private, noise-free, HIPAA-compliant space at home.
• High school diploma or equivalent.
• Proficient knowledge of Microsoft Office Suite is required.
• Bilingual skills is preferred but not required.

FULL-TIME DAY SHIFTS AVAILABLE: Monday - Friday and must be available for rotating weekends. Hourly Rate Starts At $17.00 with a 90-day ReviewWe offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before start date. Do not purchase equipment until a job offer is extended and accepted. **Computer Requirements : Must be a desktop computer to meet HIPAA compliance. **Must be on a static location or address; devices such as laptops and chrome books are not acceptable due to security concerns**Computer Type: Mini, Full Tower, All-in-OneOperating System: Windows 11 ; Mac OSX Monterey or newerProcessor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)Memory (RAM): 8GB or higher **Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommendedInput Device: A proper non-mechanical USB keyboard and mouse are required **Internet Requirements: No Wifi - Cable or Satllite connection only.Internet Provider Type: Cable Internet or Starlink Satellite connection. **Computer Internet Connection Requirements: Wired Ethernet connectionInternet Speed: 60mpbs for Download and 15mpbs for Upload Minimum*Our healthcare agents must have private, noise free, HIPAA compliant space at home.

Apply Now!

Applicants must reside in the continental U.S.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?
• A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?
• Are you bilingual? Other than English, which languages do you speak?
• What month and year was your last relevant medical appointment scheduling experience?
• List Electronic Medical Records software you have experience using.
• List the medical specialties you have experience in (Primary Care, Urology, etc)

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 2 years (Required)

Work Location: Remote