Quality Insights Manager, Ring Blink Customer Support Quality Assurance (CSQA) team
Blink, An Amazon Company
Job Title
Basic qualifications:
- Experience using data to drive root cause elimination and process improvement
- 3-5+ years in Quality Assurance with senior-level, lead, or consultative responsibilities
- Experience in contact-center quality programs, quality monitoring, or agent evaluation
- Experience using advanced analytics and statistical methods to contribute to customer satisfaction improvements
- Experience executing analytics programs, delivering insights, and communicating results to managers
- Experience with data visualization tools (AWS QuickSight, Tableau, Power BI)
- Experience running metrics reports, analyzing data to identify problems, and using data analysis to generate and explain metrics
- Active use of AI tools for productivity, analytics, and insights generation
...Read more
Blink, An Amazon CompanyVacancy posted 4 days ago
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