Emergency Transportation Services Billing Clerk (Account Clerk III) - Fire Department

About This Position The Phoenix Fire Department's Emergency Transportation Services (ETS) team is seeking an ETS Billing Clerk to join our customer-focused billing operation. This position performs various clerical tasks ensuring the cleanest billing documents available. They correspond with customers, hospitals, and insurance companies to obtain a speedy revenue recovery and an exceptional collection rate. ETS manages multiple medical and billing documents in compliance with both Federal and State confidentiality laws. About This Position The Phoenix Fire Department's Emergency Transportation Services (ETS) team is seeking an ETS Billing Clerk to join our customer-focused billing operation. This position performs various clerical tasks ensuring the cleanest billing documents available. They correspond with customers, hospitals, and insurance companies to obtain a speedy revenue recovery and an exceptional collection rate. ETS manages multiple medical and billing documents in compliance with both Federal and State confidentiality laws. Responsibilities The ETS Billing Clerk duties are performed within closely controlled timelines. Daily batches of tickets are processed and produced for billing. Individual accounts are constantly updated and collected on. The responsibilities include: Patient & Insurance Communication: Manage inbound calls, verify demographics, explain claim statuses, and process patient payments securely. Claim & Account Management: Review accounts, process pending claims, update records for discrepancies, and prepare necessary documentation for insurers. Payment Processing: Process and post main-in and credit card payments accurately, ensure all transactions are logged and commented on in the billing system. Daily Billing Reconciliation: Prepare and reconcile billing batches, match face sheets with trip tickets, sort by facility, and track through successful fax confirmation. 30-60 Day Account Follow-Up: Reconcile aging accounts by verifying insurance eligibility via tools like Payor Logic, and sort unbilled accounts by payer type. This is an in-person position and enjoys a 40-hour Monday through Friday work schedule.

IDEAL CANDIDATE

Strong communication skills. Ability to speak, read, and write in Spanish preferred.

SALARY

Pay Range: $21.44 to $31.68 per hour. Hiring Range: $21.44 to $27.37 per hour. Pay Range Explanation Pay range is the entire compensation range for the position classification. Hiring range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity. Benefits A comprehensive benefits package is offered which includes: Traditional pension with employer and employee contributions, click here for more details: Pension Information. 401(a) and 457 plans with employer contributions. Choice of generous medical HMO, PPO, or HSA/HDHP plans. Medical enrollment includes a monthly $150 City contribution to a Post-Employment Health Plan. Wellness incentive of up to $720 annually. Dental, vision, and life insurance options. Employer paid long-term disability. Free Bus/light rail pass. Tuition reimbursement program up to $6,500 per year. Paid time off includes 13.5 paid holidays, 12 vacation days, and 15 sick days and personal leave days. Paid Parental Leave for eligible employees up to 480 hours (12 weeks) of paid leave for the birth, adoption, or foster care placement of a child during a 12-month period. Federal Student Loan Forgiveness offered through Savi. For more details, visit: Unit 003 Benefits Minimum Qualifications Three years of bookkeeping and clerical accounting experience, including experience in preparing financial reports; Supplemented by courses in bookkeeping and accounting. Other combinations of experience and education that meet the minimum requirements may be substituted. All finalists for positions are subject to a criminal background check applicable to the department or position. Some positions require the use of personal or City vehicles on City business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have an acceptable driving record. Use of a personal vehicle for City business will be prohibited if the employee is not authorized to drive a City vehicle or if the employee does not have personal insurance coverage. For information regarding pre-screening and driving positions, click here. The City job description can be found here. Preferred Qualifications The minimum qualifications listed above, plus experience in/with: Researching and compiling data. Reviewing documents for completeness and accuracy. Documenting and writing. Multi-tasking. Customer service. Medical insurance eligibility. Medical billing and coding.

RECRUITMENT DATES

Recruitment closes August 17, 2026. All materials must be received by 11:59 p.m. on this date. This is a position-based recruitment and will not result in any ongoing eligibility list. This recruitment and any selection processes resulting from this recruitment may be used to fill other related vacancies within the organization now or in the near future.

WE ARE HERE TO HELP

Job interviews may be held by video or audio conference. If you are in need of computer resources, click here for free options. Arizona at Work has frequent classes to help with resume writing, interviewing skills, and general career guidance. Click here for more information. Explore other Employment Opportunities with the City of Phoenix. Subscribe to receive e-mail notifications about new employment opportunities. If you require assistance at any stage of the application process due to an accessibility issue, please contact the Human Resources Department by phone at View phone number on click.appcast.io or by text at View phone number on click.appcast.io. You may also fill out and submit a Reasonable Accommodation Request Form.

REFERENCE

Account Clerk III, JC:01330, ID# 62623, 08/10/2026, # USM, CM, Benefits:003 Building the Phoenix of tomorrow. #DoWorkThatMakesPhoenixWork City of Phoenix is an equal opportunity employer. AmeriCorps, Peace Corps, and other national service alumni who meet the required qualifications are encouraged to apply. #J-18808-Ljbffr City of Phoenix