Medical Receptionist

Occupational Medicine Patient Services RepresentativeAmerican Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.The Occupational Medicine Patient Services Representative is responsible for providing efficient, accurate, and professional front-office support for occupational medicine services across the Arvada, Thornton, and Lakewood clinic locations. Responsibilities include patient registration and check-in/check-out, insurance verification, payment collection, employer and workers' compensation information processing, medical record maintenance, and coordination of patient flow. This position serves as a key point of contact for patients, employers, and clinical staff, ensuring a positive patient experience while supporting timely delivery of occupational health services. The ability to travel between designated clinic locations as needed is required.Essential duties and responsibilities include preparing clinic areas for daily operations, greeting patients and providing professional, courteous customer service, registering patients and verifying identification, insurance coverage, employer information, and authorization or billing details as applicable, accurately processing occupational medicine visits, obtaining and maintaining required patient consent forms, employer authorizations, medical history documents, and other occupational health paperwork, coordinating patient check-in and check-out processes, verifying and updating patient demographics, employer information, insurance details, and medical records, determining, collecting, and processing patient payments when applicable, communicating professionally with employers, insurance representatives, adjusters, and clinical staff, assisting with scheduling follow-up appointments, coordinating referrals, and responding to medical documentation requests, ensuring occupational medicine paperwork and records are routed to the appropriate clinical staff or authorized recipients in a timely manner, balancing daily patient charges and payments, completing daily closing procedures, maintaining organized, complete, and accurate patient records, traveling between the Arvada, Thornton, and Lakewood clinic locations as needed, adapting to varying clinic workflows and operational needs, following organizational policies, occupational health procedures, confidentiality requirements, and applicable regulatory guidelines, and performing other duties and responsibilities as assigned.Qualifications include a high school diploma or equivalent, previous medical clerical, medical receptionist, patient registration, or healthcare customer service experience preferred, experience in occupational medicine, workers' compensation, employee health, or employer-sponsored healthcare services preferred, basic computer proficiency, including Microsoft Office and electronic medical records or practice management systems, strong attention to detail and the ability to accurately process patient information, employer documentation, and financial transactions, excellent customer service, communication, organizational, and interpersonal skills, clear, professional telephone communication and the ability to interact effectively with patients, employers, and clinical team members, ability to manage multiple priorities in a fast-paced clinical environment while maintaining accuracy and professionalism, commitment to patient confidentiality and proper handling of sensitive medical and employment information, reliable transportation and the ability to travel between the Arvada, Thornton, and Lakewood clinic locations as required, professional appearance, dependability, flexibility, and a positive, team-oriented attitude.Work environment and travel requirements include supporting occupational medicine operations at multiple clinic locations, including Arvada, Thornton, and Lakewood. Travel between these locations may be required based on staffing needs, clinic volume, and operational priorities. The employee must be able to work collaboratively with different clinical teams and maintain consistent patient service and administrative standards across all locations. Compensation: $21.00 - $25.00 per hour. American Family Care