Performance Manager

Performance Manager Summary The Performance Manager will ensure all scheduled shifts are filled with qualified loss prevention officers. This position will interface with Senior Management, Recruiters, and Scheduling Staff. It will also ensure a continuous pipeline of qualified candidates for assignment. Responsibilities Manage scheduling roll call and on‑call officers for assigned clients. Ensure all security officers are trained on the mobile application for time and attendance recording. Maintain overtime performance standards through effective scheduling and recruitment strategies. Maintain adequate staffing levels. Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment. Maintain attendance standards by taking corrective measures for lateness, excessive call‑outs, and no‑call/no‑show occasions. Issue written documentation to staff when warranted and maintain liaison with Human Resources. Monitor staff performance in partnership with office team members and clients; document sub‑standard performance. Proactively monitor and adjust stand‑by programs to accommodate holidays, weather conditions, and call‑out trends. Support recruiters in interviewing new hires, scheduling them to client standards, and providing schedules immediately after training completion. Follow up to ensure new hires are fully integrated into the schedule. Implement measures to reduce turnover. Identify top talent officers for growth opportunities. Communicate rate changes to Payroll and Human Resources. Provide immediate response to payroll discrepancies filed by officers. Work with Human Resources regarding counseling, disciplinary issues, and timely investigations. Coordinate with recruiters on field visit schedules, recruiting, client contacts, officer coaching and retraining, and follow‑up on corrective measures and client requests. Utilize Guard‑Tour Application for documenting field visits. Respond with urgency to client concerns; document deficiencies noted during site visits and follow up with appropriate communication, training, and corrective action. Ensure compliance with post orders, uniform requirements, retraining, and licensing requirements. Qualifications and Requirements 2–3 years of recruitment and management experience. Requires local travel. Must be willing to participate in the Company’s pre‑employment screening process and continuously meet applicable state, county, and municipal requirements. Benefits Weekly Pay – Fast reward for hard work. Competitive Benefits – Health, dental, vision, and more. Flexible Schedules – Work‑life balance matters. 401(k) Program – Invest in your future. Easy Online Application Process – Get started in minutes. Equal Opportunity Employer M1 Global is an Equal Opportunity Employer. #J-18808-Ljbffr