Field Warranty Technician

Job Description

Job Description

Field Warranty Technician

Location: Primarily Remote with extensive travel throughout IL, IN, WI, IA, MO, KY, OH, MI and possible additional states dependent on the season.

Welcome to Explore Industries Team!

At Explore Industries, we’re more than just a leader in fiberglass swimming pool design and manufacturing—we’re a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards.

We are seeking a dedicated Field Warranty Technician to join our team, serving as a vital link between our customers, dealers, and internal teams to deliver exceptional service and drive client success.

About the Role

As a Field Warranty Technician, you will play a pivotal role in maintaining the quality and performance of Explore Industries fiberglass swimming pools. This primarily road-based position combines hands-on repair work at customer homes and dealer sites with occasional in-house support at our ExploreBase facilities in Dix, IL, and Northwood, OH, delivering professional repairs on the road that keep pools looking and performing like new.

What You’ll Do

• Perform expert fiberglass swimming pool repairs on-site, including gelcoat resurfacing, sanding, grinding, structural fixes, and application of resin, fiberglass, catalyst, and related materials.
• Complete repairs on installed pools at customer homes or dealer locations, as well as occasional in-house repairs on stored units.
• Assess pool construction, installation quality, and damage to determine the best repair approach.
• Adjust techniques and materials based on changing climatic conditions to ensure high-quality, durable results.
• Drain, brace, and prepare pools as needed for safe and effective repairs.
• Coordinate supply orders and pick-ups from regional manufacturing/distribution centers.
• Maintain tools, equipment, and a clean, safe mobile work environment.
• Schedule and coordinate repair visits directly with dealers and homeowners.
• Travel is required.
• Contribute to process improvements that enhance repair efficiency and customer experience.

What We’re Looking For

Education & Experience:

• 1+ years of hands-on experience with fiberglass, resin, catalyst, gelcoat, or similar materials (e.g., auto body repair, boat repair, drywall/sheetrock finishing).
• Proven ability to adapt materials and techniques to varying weather/climatic conditions.
• Experience in a physical, hands-on trade environment with strict quality and safety standards.
• Valid driver’s license and clean Motor Vehicle Report (MVR) required.

Skills & Qualifications:

• Strong technical and problem-solving skills with a quality-first mindset.
• Excellent attention to detail and commitment to delivering flawless repairs.
• Ability to work independently on the road while maintaining clear communication with the team.
• Physical capability to lift up to 50 lbs, climb ladders, use hand/power tools, and work in outdoor conditions year-round.
• Customer-focused attitude with professional communication skills for interacting with dealers and homeowners.
• Flexibility and reliability for travel with possible overnight and weekend work as needed.
• Willingness to learn Explore Industries-specific repair techniques and cross-train within the team.

Compensation

• Base Annual Range: $55,000 – $62,000 annually
• Actual compensation will be based on experience, job-related skills, and applicable geographic location.

Benefits & Additional Compensation
Eligible employees may receive access to the following benefits and programs, subject to plan terms and eligibility requirements:

• Generous Paid Time Off (PTO) and paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance options
• Optional life and disability insurance
• Company-provided service vehicle for business use
• Per diem allowance to cover meals and incidental expenses while on rotation
• Company-paid lodging during on-rotation periods
• Company-paid fuel for the service vehicle
• Other incentive or compensation programs are available for this position

Ready to Dive In?

If you’re a skilled tradesperson who thrives on the road, passionate about delivering high-quality fiberglass repairs, and ensuring customer enjoyment for years to come, we want to hear from you!

Learn more about us at exploreindustries.com.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.