Billing Follow Up Associate

Job Description

Job Description

Job Summary

Billing Follow Up Associate

$875/ 40hours

Full-time, Part-time, Contract

In-Office | Roseville, CA, United States

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. Talented Medical Solutions promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At Talented Medical Solutions we breed winners.

Responsibilities

• Follow up on delinquent billing cases to minimize outstanding receivables.

• Monitor daily/weekly collections KPIs and report variances to supervisor.

• Initiate escalation when payments are overdue beyond defined thresholds.

• Collaborate with sales and customer service to resolve billing disputes.

• Identify at-risk accounts and develop action plans to recover revenue.

• Demonstrate accountability for individual targets while supporting team goals.

• Update customer records with payment status and contact history.

• Prepare and send accurate billing statements and payment reminders.

• Suggest process improvements to shorten DSO and improve collections flow.

• Document best practices and maintain an auditable trail of collection actions.

• Maintain compliance with company policies and regulatory requirements.

• Participate in team training to enhance product knowledge and billing procedures.

Experience/Qualifications

• Minimum 1–2 years in collections or billing follow-up roles.

• Strong understanding of DSO, aging reports, and KPI tracking.

• Excellent written and verbal communication for dispute resolution.

• Demonstrated accountability for individual targets and team goals.

• Ability to identify at-risk accounts and develop recovery action plans.

• Commitment to regulatory/compliance standards and auditable action trails.

• Ability to initiate escalations for overdue accounts per thresholds.

• Experience updating CRM with payment status and customer history.

• Collaborative mindset with sales and customer service to resolve disputes.

• Knowledge of billing statements, reminders, and cash posting processes.

What's in it for you? (Salary, Commissions & Benefits)

• On-site work location in Roseville, CA — collaborate in person with your team at our Roseville facility

• Base salary compensation — a straightforward, reliable pay structure as part of your package