IT Help Desk Technician

Job Details

Level: Experienced, Job Location: PUTNAM COUNTY HOSPITAL - GREENCASTLE, IN 46135, FT IT Help Desk Technician - On site (not remote)

Responsibilities

• Experience answering phone calls and emails regarding computer hardware and software problems.
• Understanding of Active Directory, Azure, or Identity Management.
• Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access.
• Experience with Microsoft operating systems (i.e. Win10 & Win11).
• Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.).
• Experience using remote control tools to troubleshoot computer problems.
• Installation and support of windows based printers and networking support.
• Understanding of VPN, RDP, Citrix and other remote access tools.
• Basic knowledge of Microsoft Exchange email system.
• Hardware diagnostics and software installation/patching.
• Experience with service desk ticketing systems.
• Basic understanding of security best practices regarding IT Infrastructure.
• Be able to escalated complex problems to tier1/Tier2 Engineers

Qualifications

• Minimum of 2-5 years of experience as a Help Desk technician or equivalent.
• Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi‑Fi).
• Strong communication and customer service skills.
• Ability to be on-call 24/7 to support hospital systems

Physical demands

• Must be able to remain in a stationary or sitting position for periods of time.
• Must be able to exchange accurate and detailed information when called upon.

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