Sr. Director, People & Organizational Development

Job Description

Job Description

About Matter Health

Matter Health delivers primary and preventive healthcare directly to older adults living in affordable housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. As we rapidly expand across the country, we are building a team of mission-driven professionals who thrive in fast-paced, collaborative environments.

Total Healthcare. Where you live.

About the Role

Matter Health is seeking a Senior Director of People & Organizational Development to build and lead our enterprise strategy for employee growth, leadership development, organizational capability, and performance excellence.

Reporting to the CHRO, this leader will own a broad portfolio spanning enterprise learning, leadership and manager development, performance management, culture, employee engagement, organizational development, change management, and clinical and technical training.

This is both a strategic and hands-on leadership position. You will establish the strategy, lead and develop the team, advise executives and operational leaders, and personally design solutions, coach leaders, facilitate programs, and guide complex performance interventions when needed.

The ideal candidate understands that training is not the answer to every performance problem. You will use Human Performance Improvement and root-cause analysis to determine whether a challenge requires training, coaching, clearer expectations, process improvement, new tools, or another organizational intervention.

Responsibilities

• Build and own an integrated enterprise People and Organizational Development strategy aligned with Matter Health’s growth and business priorities

• Lead, coach, and develop a team of learning, organizational-development, learning-design, and performance-support professionals

• Assess enterprise skill, leadership, and capability gaps and prioritize learning and development investments

• Design and scale leadership, manager-development, professional-development, and role-specific competency programs

• Lead the development of clinical and technical training that is practical, competency-based, and aligned with performance and regulatory expectations

• Apply Human Performance Improvement and root-cause analysis to diagnose individual, team, and organizational performance gaps

• Design and personally deliver targeted interventions, including learning solutions, leader coaching, job aids, workflow improvements, and performance support

• Own Matter Health’s performance-management lifecycle, including goal setting, reviews, calibration, feedback, and manager enablement

• Serve as a trusted advisor and coach to leaders throughout the organization

• Translate Matter Health’s values into observable behaviors and embed them into leadership programs, onboarding, communication, and performance expectations

• Lead employee-engagement, onboarding, orientation, and broader employee-experience strategies

• Build organizational change-management capabilities and support major business initiatives

• Establish meaningful measures connecting learning, engagement, and performance initiatives to operational outcomes

• Evaluate and adopt learning, performance, and AI-enabled technologies that improve organizational effectiveness

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Education, Instructional Design, Business, or a related field; equivalent directly relevant experience will be considered

• 12–15 years of progressive experience across Learning and Development, Organizational Development, performance-based training, or related people-development functions

• 5–7 years of experience leading and developing teams, including multifunctional teams or people leaders

• Demonstrated experience building enterprise learning or leadership-development strategies from the ground up

• Deep working knowledge of Human Performance Improvement, performance consulting, root-cause analysis, or a comparable methodology

• Hands-on instructional-design experience and the ability to personally design and deliver learning solutions

• Experience leading organizational change using a formal or structured change-management approach

• Experience owning or significantly contributing to enterprise performance-management processes

• Strong executive coaching, facilitation, communication, and relationship-building skills

• Demonstrated ability to connect people-development investments to measurable business and operational outcomes

• Ability to operate strategically while remaining personally engaged in execution

Preferred Qualifications

• Master’s degree in Business, Organizational Psychology, Instructional Design, Adult Learning, Education, Human Resources, or a related field

• Relevant certification such as ATD CPTD, ISPI Certified Performance Technologist, Prosci Change Practitioner, ICF ACC/PCC, SHRM-SCP, or SPHR

• Experience designing competency-based training in healthcare, clinical operations, or another highly regulated environment

• Experience supporting a geographically distributed or field-based workforce

• Experience with organizational design, workforce planning, succession planning, learning technology, or performance-management systems

What Success Looks Like

• Establishing a clear and prioritized enterprise People and Organizational Development strategy

• Building scalable learning, leadership, performance-management, and organizational-development infrastructure

• Strengthening clinical, technical, leadership, and manager capabilities across Matter Health

• Developing a high-performing team that serves as trusted strategic partners

• Improving onboarding, employee engagement, culture, and the overall employee experience

• Diagnosing the actual causes of performance gaps and implementing solutions that improve real-world results

• Serving as both a strategic enterprise leader and a hands-on coach, designer, facilitator, and problem-solver

Work Location

This is an onsite position based at Matter Health’s Nashville, Tennessee office. Regular in-person collaboration is an essential component of the role.

Travel to Matter Health markets and other locations will be required based on organizational, leadership, training, and operational needs.

Why Matter Health

We believe where someone lives should never determine the healthcare they receive. Every team member at Matter Health plays an important role in expanding healthcare access for older adults living in affordable housing communities.

In this position, you will shape how our employees and leaders grow, perform, and experience Matter Health. Your work will build the people and organizational capabilities that allow our teams to provide consistent, high-quality, relationship-based care.

If you are a strategic and hands-on leader who is energized by building, coaching, solving complex performance challenges, and creating meaningful organizational impact, we want to meet you.

Total Healthcare. Where you live.

Working at Matter Health

Full-time team member benefits begin the first of the month following your start date.

Health & Wellness

• Medical, dental, and vision coverage

• Employer-funded HSA and FSA options

• Employer-paid life and disability insurance

• Voluntary illness, accident, and hospitalization coverage

• Access to Matter Health’s in-person and virtual care services

Financial Security

• Competitive compensation

• 401(k) with company match beginning at Day 60

• Access to financial-wellness resources

Time Away

• Up to four weeks of Paid Time Off

• 10 paid company holidays

• Two volunteer days annually

Equal Opportunity Employer

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.