Utility Claims Adjuster

Utility Claims Adjuster

Under direction, supervise the Water Utility property damage, personal injury, incident and claims including workers' compensation to mitigate risk.

Typical duties include:

• Receive, investigate, evaluate, and settle property damage and personal injury claims in a timely manner.
• Respond to emergencies involving property damages and/or personal injuries.
• Respond to claimant complaints, coordinate cleanup and other remedial efforts and provide a resolution for senior management.
• Initiate and maintain contact with injured employees, monitor status of claims and manage return to work processes.
• Review claims by third parties and worker's compensation claims for subrogation action.
• Ensure claim files are properly documented in the claims' software system and ensure staff follows established processes and procedures.
• Review monthly report data on claims and worker's compensation including loss reports to analyze trends, identify root causes and mitigate risk exposure.
• Research and develop educational programs and presentations on workers' compensation and general liability.
• Analyze, evaluate effectiveness of and recommend changes to procedures and programs.
• Assist in developing performance measures and goals to evaluate program effectiveness and make recommendations.
• Review, approve and obtain disbursement authorization of payment for claims, repairs, and services provided.
• Ensure claims management and worker's compensation programs comply with Federal, State and City regulations.
• Perform internal and external claims' audits.
• Represent the Utility in mediations, arbitrations, benefit review conferences, and case hearings.
• Assist the Utility's General Counsel Office with and represent the Utility in litigation involving property damage, personal injury, or workers' compensation claims.
• Effectively utilize time and resources to stay organized, meet deadlines and adjust to changing priorities.
• Effectively work under pressure and maintain composure when dealing with irate customers or meeting deadlines.
• Prepare and deliver presentations, reports, and communications to management on property damage and personal injury claims.
• Assist with safety duties as needed.
• Supervise staff; schedule, assign, instruct, guide and check work; appraise employee performance; provide training and development; counsel and motivate; hire, terminate, transfer, and discipline assigned personnel.
• Perform related duties and meets responsibilities as required.

Requirements include:

• Bachelor's Degree or higher in Business, Public Administration, Risk Management, or a related field and four (4) years of experience investigating, evaluating, negotiating and settling, property damage, personal injury and/or workers' compensation claims.
• Texas Class "C" Driver's License or equivalent from another state. Texas Property and Casualty Adjuster License, or All-line or Multi-lines License by time of appointment.

Benefits include:

Life and health insurance, including basic life insurance coverage, optional dental, vision, and short term disability coverage, and participation in a Health Savings Account or Flexible Spending Account. An Employee Assistance Program (EAP) is available at no cost. The City's Wellness Program promotes better health and wellness amongst the workforce through various programs and incentives. The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation.

Eligibility for vacation leave, sick leave with pay, accident with pay leave, pregnancy leave, and legal holidays are also provided.